Ritual guidance
Guides explain Umrah rituals clearly and patiently, helping first-time pilgrims perform them with confidence.
Baizco Travel & Tourism
Al Twar
Baizco Travel & Tourism is an Al Twar travel agency best known in reviews for organised Umrah journeys, with guided rituals, transport and ziyarat included in many customer experiences. It also handles practical travel needs such as flight bookings, with support before and during the trip.
Reputation Score
4.7
★★★★★
130 ratings
Source: Google Maps
The Good Stuff
Trip coordination
Customers describe the travel arrangements, accommodation, transportation and on-ground coordination as carefully managed.
Ziyarat visits
Reviews highlight organised visits to historic and holy places, including Madinah ziyarat and Jang E Badr.
Family support
Families travelling with parents or children report feeling cared for and able to focus on worship.
Solo travellers
One solo traveller who did not speak Malayalam said the team still communicated kindly and never left them feeling alone.
Reasonable rates
A customer comparing several agents found Baizco’s charges reasonable without seeing a compromise in service quality.
Nearby rooms
Some batches received rooms within a short walk of the Haram, making prayer access easier.
Fast booking help
A customer said a late-night flight-booking request received an immediate response and clear guidance.
Tips for a Better Visit
Confirm distance. Before paying, ask for the exact walking distance to each Haram; one December package placed the Madinah hotel about 6 km away.
Check transport. If walking is difficult, confirm the group shuttle schedule and backup vehicle in writing before travelling.
Clarify refunds. Ask for the refund or airline-voucher process and a resolution timeline before booking, given one long-pending case.
Ask about meals. If food matters, confirm what is included: reviews mention homely food and authentic arrangements, but package details may vary.
Plan the visit
Practical details
Al Twar 5 - Dubai
Al Twar 5, Dubai
| Mon | 9:00 AM – 7:00 AM |
| Tue | 9:00 AM – 7:00 AM |
| Wed | 9:00 AM – 7:00 AM |
| Thu | 9:00 AM – 7:00 AM |
| Fri | 9:00 AM – 7:00 AM |
| Sat | 9:00 AM – 7:00 AM |
| Sun | Closed |
Popular Mentions
three Umrahs
One customer said the package arranged three Umrahs alongside visits to important places in Makkah and Madinah.
JABAL AL NOOR
A review specifically mentions the group being accompanied to Jabal Al Noor during the Umrah tour.
mess food
Mess food is mentioned positively in reviews, including one customer who called it delicious.
Common Concerns
Refund delays
One customer reported a refund or airline voucher pending since February, with repeated follow-ups receiving little communication.
Far accommodation
Some packages placed hotels more than 1 km away, including a Madinah hotel around 6 km from the Haram.
Unclear disclosure
A customer said the accommodation distance was not disclosed before travel and did not match prior expectations.
Shuttle gaps
A promised additional vehicle for group members was reportedly unavailable when needed, creating extra taxi costs.
DXB
LOCAL
LOCAL
The Bottom Line
Baizco Travel & Tourism, based in Al Twar, is mainly used for Umrah packages rather than ordinary sightseeing. Reviews describe journeys arranged around transport, accommodation, ritual guidance and visits to historic sites. First-time pilgrims especially value the clear explanations, reminders and patient support that help them understand what to do without feeling lost.
Some customers also used the agency for flight bookings. The strongest pattern is hands-on group care. Families travelling with parents, people travelling alone and parents with young children describe helpful communication and reassurance.
Ziyarat is a real part of the experience for many batches, with reviews mentioning Makkah and Madinah visits, Jang E Badr and Jabal Al Noor. Food also appears in the feedback, including mess meals described as delicious or homely. Accommodation is the point to investigate carefully.
Several customers had rooms close enough to walk to the Haram, including one report of a seven- to eight-minute walk, but others found hotels more than 1 km away or around 6 km from the Madinah Haram. One reviewer said this was not explained before departure, while another reported a refund or airline voucher remaining unresolved for months. Before booking, confirm the hotel names, walking distance, shuttle arrangements, inclusions and refund terms in writing.