Account Opening
Several customers describe opening accounts as smooth, with one Egyptian account completed in less than three working days.
Banque Misr - Dubai Branch
Port Saeed
Banque Misr - Dubai Branch in Port Saeed is used for everyday banking, including account opening, account support and document requests such as IBAN letters. Reviews often highlight attentive branch staff and smooth processing, though waiting times and follow-up can vary sharply.
Reputation Score
4.4
★★★★☆
555 ratings
Source: Google Maps
The Good Stuff
Helpful Service
Customers report patient, clear assistance with complex applications, document requirements and banking questions.
Quick Processing
Some visits were completed quickly, including an IBAN letter request and other branch transactions.
Clean Branch
One visit specifically praised the branch for its cleanliness alongside fast transaction handling.
Personal Support
A long-term personal and corporate customer described support from reception, tellers and back office as professional, fast and personal.
Tips for a Better Visit
Time Your Visit. Visit outside busy periods if possible: one customer reported a minimum one-hour customer-service wait.
Check The Queue. Take a token and confirm how the queue is being handled before settling in, as one review reported people being served without tokens.
Allow Extra Time. For account changes or closure, allow substantial time and keep following up; one customer said basic requests remained unresolved for months.
Confirm Documents. Ask staff to review all required documents at the start, especially for business-account applications, where one customer reported repeated reminders.
Check Digital Access. If you need online banking, test the app and web portal early because reviews mention password resets and missing transaction history.
Keep Records. Keep copies of requests and follow-ups for statements, transfers or closure, since one customer reported little meaningful assistance after several visits.
Plan the visit
Practical details
Third - 41 27th St
Port Saeed - Deira, Dubai
| Mon | 8:00 AM – 3:00 PM |
| Tue | 8:00 AM – 3:00 PM |
| Wed | 8:00 AM – 3:00 PM |
| Thu | 8:00 AM – 3:00 PM |
| Fri | 7:15 AM – 12:15 PM |
| Sat | 8:00 AM – 3:00 PM |
| Sun | Closed |
Popular Mentions
VIP banking lounges
One review mentions private-banking-style service and recommends the branch's VIP banking lounges.
business account
Reviews include support for business account applications and ongoing corporate banking relationships.
bank statements
Bank statements are mentioned as a customer-service request, although one reviewer reported a lengthy unresolved process.
Common Concerns
Long Queues
Customer-service waits can reach an hour or more, with one review describing the branch as chaotic.
Queue Fairness
A customer reported waiting over an hour for currency exchange while people without tokens were served first.
Slow Resolution
Statements, account closure and fund transfers were described as taking months despite repeated branch visits and follow-ups.
Weak App
The app was criticised for recurring password resets, local-number issues and limited functionality.
DXB
LOCAL
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The Bottom Line
Banque Misr - Dubai Branch in Port Saeed is a branch for account opening, account servicing and document requests. Reviews specifically mention Egyptian accounts, business accounts and IBAN letters, with some customers describing fast, smooth processing. One Egyptian-account application was completed in under three working days, while another customer obtained an IBAN letter quickly.
The strongest theme is face-to-face support. Customers describe staff as patient, welcoming and clear when explaining paperwork or handling complicated applications. The branch has also been praised for its clean premises, professional tellers and a private-banking-style interior, with VIP banking lounges mentioned by one reviewer.
There is a significant practical caveat: service is inconsistent. Some visits were quick, but others involved customer-service waits of at least an hour. One customer reported taking a token, finding 12 people ahead, and still seeing people without tokens served first.
Another said statements, account closure and fund transfers remained unresolved for months. Digital banking also draws criticism, including recurring password resets and a web portal without transaction history. If your request is time-sensitive, allow extra time, confirm the queue and required documents, and keep records of follow-ups.
The branch may suit customers who value in-person help, but it deserves caution for complex business servicing or heavy reliance on the app.
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