Repair updates
Customers describe clear quotes, regular progress updates and watches returned working perfectly after servicing.
Basel Watch - Head Office
Dubai Silicon Oasis
Basel Watch is a watch retailer and service centre in Dubai Silicon Oasis, with in-house Blade and Eliz watches alongside brands such as Seiko and Casio. Reviews make its repair, battery, glass and strap work the clearest reason to consider a visit.
Reputation Score
4.9
★★★★★
192 ratings
Source: Google Maps
The Good Stuff
Strap work
A hard-to-match strap on an older watch was replaced quickly and delivered with a worthwhile service charge.
Older parts
After-sales support has included parts for watches that are more than 10 years old.
Fast delivery
One customer ordered a Casio online and received it in under an hour, with helpful responses to questions.
Warranty help
A customer without the original warranty card still received a repair and a new warranty card.
Tips for a Better Visit
Request quote. Ask for a written service breakdown before approving work; one customer received a full quote with no obligation.
Try a kiosk. If the head office in Dubai Silicon Oasis is inconvenient, ask whether a nearer kiosk can accept and return the repair.
Check warranty. Take your warranty card if you have it, but ask about alternatives if it is unavailable; a customer received a replacement card.
Inspect finish. Before buying a gold-plated watch, ask about finish durability and skin suitability, given one customer's warning about fading and allergies.
Plan the visit
Practical details
Palace Towers - 107
Nadd Hessa - Dubai Silicon Oasis, Dubai
| Mon | 8:00 AM – 6:00 PM |
| Tue | 8:00 AM – 6:00 PM |
| Wed | 8:00 AM – 6:00 PM |
| Thu | 8:00 AM – 6:00 PM |
| Fri | 8:00 AM – 6:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Blade watch
Blade is the most repeatedly mentioned in-house watch line, with reviews covering purchases, long-term use, straps and repairs.
Eliz watch
Customers mention Eliz as a stylish purchase made with a discount at a Safeer Jurf outlet.
Seiko watch
One customer bought a Seiko watch that later developed stopping and timekeeping problems.
Casio watch
A Casio watch ordered through the website was reportedly delivered in less than an hour.
Common Concerns
Fading finish
One AED 375 Blade watch reportedly lost its colour completely within a month, and the returned repair did not resolve it.
Gold plating
A review warns that gold-plated watches can fade early and may cause skin irritation with regular use.
New-watch fault
A recently purchased Seiko reportedly began stopping and running late within weeks, leading to a repair request.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 375
Blade watch
“I recently purchased a Blade watch worth AED 375 from Basil Watch Company, and I am extremely disappointed with both the product and their service”Google review · July 2026
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The Bottom Line
Basel Watch is a watch retailer and service centre in Dubai Silicon Oasis. You can buy in-house Blade and Eliz watches, shop for Seiko or Casio, or send an existing watch for battery, strap, glass or general repairs. The service side is the stronger recurring theme: customers describe full cost breakdowns, regular updates, quick turnaround and watches returned clean and fully working.
The repair examples are unusually specific. An older watch received a replacement strap in very little time, parts were reportedly available even for watches over 10 years old, and a damaged Blade glass back case was replaced. Another customer used an Ibn Battuta kiosk rather than travelling to the head office, so it is worth asking whether a closer outlet can handle collection and return.
Online ordering also received praise for delivery in under an hour on one Casio purchase. There is a clear quality caveat. One AED 375 Blade watch faded within a month and came back from service still damaged; another review says gold-plated models faded early and caused skin irritation.
A new Seiko also reportedly began stopping and running late within weeks. Inspect finishes before buying, and request a written repair quote and warranty guidance upfront.