Scent variety
The Touch of Gold collection was gentle enough for one reviewer with migraines, alongside favourites such as Thousand Wishes and Cherry Blossom.
Bath & Body Works
Dubai Festival City
Bath & Body Works is a beauty supply store in Dubai Festival City selling house-brand lotions, soaps, body washes and fragrances, along with candles and home scents. It is especially useful for browsing giftable products, seasonal collections and scented candles, with staff often helping shoppers choose or wrap presents.
Reputation Score
4.3
★★★★☆
130 ratings
Source: Google Maps
The Good Stuff
Gift shopping
Reviews repeatedly describe the store as a strong choice for occasion gifts, with gift boxes and gift wrapping available.
Helpful staff
Staff are often described as friendly and attentive, including help with product choices, online deals and in-store queries.
Seasonal offers
Festival and seasonal promotions can make products much better value, and one shopper received a free gift during the shopping season.
Lost property
During a crowded sale, staff searched the shop and recovered a child’s forgotten colouring pens the next day.
Tips for a Better Visit
Wait for sales. Check the current promotion before buying: reviewers mention festival offers and candles dropping from AED 100 to around AED 20.
Ask about wrapping. If your purchase is a gift, confirm gift-wrapping availability before paying, as one shopper reported being refused service.
Check stock first. For a specific scent, call the branch before travelling; one reviewer found their preferred scents unavailable and ordered online instead.
Keep receipts. For any problem involving a damaged item or payment, keep the receipt and check it before leaving; one candle complaint involved no receipt.
Plan the visit
Practical details
Dubai Festival City Mall - Festival Blvd
Al Kheeran - Dubai Festival City, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
In the Stars
A named collection that one customer particularly enjoys.
Winter Candy Apple
A seasonal scent that one shopper said captured cozy winter vibes.
Common Concerns
Online issues
Several older reviews report missing or damaged online orders, delayed refunds and poor follow-up from customer service.
Service inconsistency
Most staff feedback is positive, but some shoppers describe rude treatment around payment, queues and gift wrapping.
Warm shop
One visitor left without buying because the shop felt uncomfortably warm.
Higher prices
Some shoppers find the preferred scents and candles pricey outside promotions, so full-price browsing may cost more.
Stock gaps
A visitor could not find all the desired scents at the Dubai Festival City branch and had to shop online instead.
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The Bottom Line
Bath & Body Works in Dubai Festival City is a straightforward stop for scented body care, candles and gifts. Reviews mention lotions, body washes, shower gels, hand soaps, perfumes and home fragrance, but the most distinctive shopping draw is the scent-led range: one shopper bought the Touch of Gold pack because its calmer fragrance did not trigger migraines, while others return for collections such as Thousand Wishes, Cherry Blossom and In the Stars. Gifting is a recurring reason to visit.
Customers describe the products as suitable for occasions, and reviews mention gift boxes plus successful gift wrapping. Staff feedback is mostly warm and specific: employees have helped shoppers find solutions, explained online deals and even searched the entire shop for a child’s forgotten colouring pens during a crowded sale. Prices are a key reason to time your visit.
Seasonal promotions, free gifts and major discounts come up often; one review says candles priced at AED 100 can fall to around AED 20. Outside sales, some shoppers find their preferred scents and candles pricey. Stock can also vary by branch, so call ahead for a particular fragrance.
The physical store has generally received better feedback than online ordering, where reviews report missing or damaged items and slow complaint resolution. Gift-wrapping availability and service quality have not been consistent, so confirm details before paying.