Soft texture
When fresh, cookies can be warm and soft inside with a lightly crisp edge.
Ben’s Cookies
Downtown Dubai
Ben’s Cookies is a bakery retail chain in Downtown Dubai, selling handmade cookies with chocolate, nuts or fruit. Reviews especially point to the milk chocolate and dark chocolate chunk cookies, often enjoyed warm while shopping or paired with a latte.
Reputation Score
4.4
★★★★☆
494 ratings
Source: Google Maps
The Good Stuff
Rich chocolate
The cookies are repeatedly described as rich, gooey and generously filled with chocolate.
Vegan option
The selection includes a vegan cookie that one reviewer enjoyed after a staff recommendation.
Gift boxes
Cookies are available in gift boxes with different designs, making them easy to take as a small present.
Drink pairing
A latte is available alongside the cookies for a simple coffee-and-sweet stop.
Helpful service
Several visits mention friendly, professional service that made choosing or ordering easier.
Tips for a Better Visit
Check freshness. If softness matters, ask whether the cookie is fresh before ordering; some customers found them hard or dry.
Expect sweetness. Choose a smaller purchase or share if you are sensitive to sweetness or large portions.
Check offers. Ask about current bundle deals before paying; a posted buy-five offer was later said not to apply.
Consider gifting. For a take-home present, ask about the decorated gift boxes rather than buying individual cookies only.
Plan the visit
Practical details
The Dubai Mall - Second Level
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 10:00 AM – 12:00 AM |
| Tue | 10:00 AM – 12:00 AM |
| Wed | 10:00 AM – 12:00 AM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 1:00 AM |
| Sat | 10:00 AM – 1:00 AM |
| Sun | 10:00 AM – 1:00 AM |
Popular Mentions
Milk chocolate
Milk chocolate is one of the most repeatedly recommended flavours, with reviewers describing it as moist and satisfying.
Dark chocolate chunk
Dark chocolate chunk is a recurring favourite, including among customers seeking a richer chocolate option.
White chocolate chip
White chocolate chip is recommended alongside orange and milk chocolate chip cookies.
White chocolate with macadamia nuts
White chocolate with macadamia nuts is an established favourite for customers who like a nutty cookie.
Orange chocolate cookie
The orange chocolate cookie is a newer flavour that received a positive mention.
Common Concerns
Freshness varies
Some customers received cookies that were dry, hard or biscuit-like rather than soft.
Very sweet
The cookies can be intensely sweet, and their large portions may feel heavy for some people.
Pricey
Multiple reviews describe the cookies as expensive, especially when the texture disappoints.
Service uneven
Reviews range from warm, helpful visits to complaints about rude or inexperienced staff.
Seating upkeep
An older review reported dirty tables and seats at one Dubai Mall branch location.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
15 aed
single cookie
“A single cookie is priced at 15 aed, but works out to around 45% off if you order the big box of 15 cookies, which is priced at 120 aed ( works out to 8 dhms per cookie) which is a seriously good deal going on right now”Google review · August 2018
120 aed
big box of 15 cookies
“A single cookie is priced at 15 aed, but works out to around 45% off if you order the big box of 15 cookies, which is priced at 120 aed ( works out to 8 dhms per cookie) which is a seriously good deal going on right now”Google review · August 2018
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The Bottom Line
Ben’s Cookies is a handy sweet stop in Downtown Dubai, particularly for shoppers looking for a substantial cookie rather than a small packaged snack. The most consistently mentioned choices are milk chocolate, dark chocolate chunk, white chocolate and macadamia. A vegan cookie is also available, and one reviewer enjoyed it after being encouraged to try it.
Texture is the main reason to visit when the batch is fresh: reviewers describe cookies that are crisp outside, soft or gooey inside, and packed with chocolate chips. That consistency is not guaranteed, though. Other customers received cookies that were dry, crumbly or hard enough to resemble biscuits, so it is worth asking about freshness if you want the softer style.
The cookies are intensely sweet and generously sized, and several people consider them pricey. Older reviews mention gift boxes and tins, which make the cookies convenient to take home or give away. A latte is another pairing mentioned by customers.
Service has been uneven across visits, ranging from cheerful and professional to rude or inexperienced. If you are buying several, ask about current promotions at the counter rather than relying on an old menu sign.