Careful packing
One customer’s 56kg sea shipment included a fragile LG speaker that arrived safely at home without damage.
Best Express Cargo
Muhaisnah
Best Express Cargo is a shipping company in Muhaisnah handling sea and air cargo, including door-to-door delivery and moving services. Reviews show why some customers consider it: careful packing, home pickup and safely delivered shipments, although many others report lengthy customs delays and weak follow-up.
Reputation Score
3.1
★★★☆☆
368 ratings
Source: Google Maps
The Good Stuff
Home pickup
Home pickup was described as helpful, with polite and cooperative staff during collection.
Affordable pricing
A customer who praised the packing and communication also described the prices as affordable.
Safe delivery
One review reports that all products were delivered safely, while another describes direct home delivery.
Quick collection
The Sonapur branch’s collection team received praise for providing a quick pickup.
Tips for a Better Visit
Get deadlines. Ask for a written delivery timeline and what happens if it slips; several customers were given repeated “next month” promises.
Check tracking. Confirm that tracking works before sending; one customer could not open the tracking page while waiting three months.
Clarify customs. Ask exactly which customs step is pending and request dated updates rather than accepting indefinite “within a week” assurances.
Protect valuables. For expensive or fragile goods, confirm packing, inventory and liability in writing before handing them over.
Confirm fees. Ask what any extra charge covers; one customer paid 150 dhms after being promised faster delivery, but the shipment stayed ready to load.
Plan the visit
Practical details
Muhsina 2
Muhaisanah Second - Muhaisanah 2, Dubai
| Mon | 9:00 AM – 11:00 PM |
| Tue | 9:00 AM – 11:00 PM |
| Wed | 9:00 AM – 11:00 PM |
| Thu | 9:00 AM – 11:00 PM |
| Fri | 10:00 AM – 11:00 AM |
| Sat | 9:00 AM – 11:00 PM |
| Sun | 9:00 AM – 11:00 PM |
Popular Mentions
Sea cargo
Sea shipping is mentioned frequently, with experiences ranging from a safely delivered 56kg shipment to months-long customs delays.
Air option
An air-shipping customer said they paid a premium but still experienced a poor overall service.
House shifting
The company is also used for Dubai house shifting, though one review reported unfinished work and damaged items.
Common Concerns
Long delays
Multiple customers describe shipments remaining undelivered for two to seven months, often under customs-clearance statuses.
Poor communication
Customers report unanswered calls and WhatsApp messages, along with repeated or conflicting explanations.
Missing items
Some reviewers say shipments arrived with missing belongings and that complaints were not resolved.
Damage risk
Reported damage includes bent utensils, broken glass, torn boxes and cracked plastic.
Poor moving
A Dubai house-shifting customer reported damaged items, unfinished work and having to unpack 40 boxes alone.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
20 AED per kg
compensation
“After months of giving vague excuses about customs, they are now shamelessly offering a measly 20 AED per kg as "compensation" for losing my items”Google review · April 2026
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The Bottom Line
Best Express Cargo handles sea cargo, air cargo, home pickup and door-to-door delivery from its Muhaisnah operation. It also appears in reviews for packing and moving work. The strongest positive examples are specific: one 56kg, two-box sea shipment reached the customer’s home safely, including a fragile LG S75TR speaker, while another customer appreciated careful plastic-wrapping and smooth communication.
The bigger concern is consistency. Many recent reviews describe shipments stuck for months with tracking showing “waiting for customs clearance,” including one 37kg shipment promised in 45 days and another 150kg shipment still waiting after more than two and a half months. Customers also report unanswered WhatsApp messages, missed calls and conflicting explanations.
The rating reflects that sharply mixed picture: some customers call the service quick and affordable, while others describe lost or damaged goods and no meaningful resolution. If you are considering booking, get the promised delivery period, customs responsibility, tracking access, packing standard and compensation terms in writing. Be especially cautious with valuable, fragile or time-sensitive belongings.
Reviews mention a 150/-dhms extra request and a separate compensation offer of 20 AED per kg, so clarify fees and liability before shipment rather than after a problem occurs.