Fast maintenance
Several tenants report quick maintenance responses and well-kept buildings, including corridor bulbs replaced within minutes at Ikarus Tower.
betterhomes - Dubai (Head Office)
Business Bay
Betterhomes is a real estate agency in Business Bay handling residential and commercial property rentals, sales, leasing and management. Reviews point to useful support with lease renewals, move-ins and ongoing building maintenance.
Reputation Score
4.2
★★★★☆
931 ratings
Source: Google Maps
The Good Stuff
Smooth move-ins
One Sobha Hartland tenant said the move-in process was completed in 48 hours and the move-out process was equally smooth.
Remote renewals
Owners based overseas have used the renewals team to handle Dubai lease renewals smoothly and responsively.
Building upkeep
Meraikhi Tower reviews describe clean, comfortable common areas, prompt repairs and management that responds within hours.
Sale support
Reviews describe end-to-end help with sales, mortgage coordination, conveyancing and follow-up through to receiving the title deed.
Office leasing
A Business Point tenant found the agency’s one-window approach useful when securing a Dubai office and dealing with the property manager.
Tenant flexibility
A Meraikhi Tower team handled a parking change and contract name transfer smoothly, and helped arrange a wheelchair-accessible parking solution.
Tips for a Better Visit
Document terms. Put every verbal promise in writing before signing; one owner said expectations were later interpreted differently.
Confirm payments. Before transferring money, confirm the payment method, contract-signing timing and access conditions in writing.
Check defects. During a viewing, ask for clear answers and written follow-up on maintenance or mould concerns before agreeing to rent.
Plan transfers. If buying, ask early whether the seller has an existing mortgage, as this can add time to the transfer process.
Track deposits. Keep your bank-detail submission and refund correspondence, then escalate promptly if the security deposit remains unpaid.
Plan the visit
Practical details
42nd
Business Bay, Dubai
| Mon | 9:00 AM – 4:00 PM |
| Tue | 9:00 AM – 4:00 PM |
| Wed | 9:00 AM – 4:00 PM |
| Thu | 9:00 AM – 4:00 PM |
| Fri | 9:00 AM – 4:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Property management services
Landlords specifically mention professional property management with clear communication, organisation and follow-through.
Cheque deferment request
One tenant said the team handled a cheque deferment request smoothly and looked for a practical solution.
Common Concerns
Deposit delays
One former tenant was still waiting more than two months for a security-deposit refund after submitting bank details.
Changing terms
A rental applicant said the agreed AED 65k rent was later changed to AED 66k, with inconsistent communication and repeated follow-up over mould concerns.
Unclear sales
One property sale involved a reported price discrepancy between AED 1.59 million and the MOU’s AED 1.7 million, taking considerable time to resolve.
Late appointments
Reviews report viewing appointments starting more than an hour late without proper notice, which can disrupt a buyer or renter’s schedule.
Delayed repairs
A tenant reported maintenance requests being ignored or delayed for weeks, alongside unexplained extra charges.
DXB
LOCAL
LOCAL
The Bottom Line
Betterhomes is a Dubai real estate agency based in Business Bay, covering residential and commercial rentals, sales, leasing and property management. The reviews are strongest around practical tenancy support: people mention 48-hour move-ins, smooth move-outs, lease renewals handled for overseas owners, and responsive management in buildings such as Meraikhi Tower 1. For tenants, the experience can depend heavily on the specific building team and agent.
Positive reviews describe clean, well-maintained towers, repairs handled quickly, parking changes, contract name transfers and even help arranging a wheelchair-friendly parking swap. Commercial renters also mention securing an office at Business Point through a one-window process. There are important reasons to keep your paperwork tight.
Other customers reported a security-deposit refund still outstanding after more than two months, delayed maintenance, late viewings, unclear communication and rental terms changing after an amount had been agreed. One property-sale review also describes a discrepancy between the quoted sale price and the MOU. Before paying or signing, get verbal commitments, fees, payment conditions, access requirements and any repair promises in writing.
If you are buying, ask whether an existing mortgage could slow the transfer.