Harley expertise
Reviews consistently describe knowledgeable Harley-Davidson mechanics, including a service manager with 19 years of HD experience.
Big Twin Motorcycles LLC
Al Garhoud
Big Twin Motorcycles LLC is a motorcycle repair shop in Al Garhoud with a strong Harley-Davidson focus. Customers come for servicing and diagnostics, while the workshop also handles custom paintwork, including helmets, and provides a relaxed coffee-and-seating area during visits.
Reputation Score
4.7
★★★★★
102 ratings
Source: Google Maps
The Good Stuff
Progress updates
Customers report receiving regular progress updates and videos during servicing, making larger jobs easier to follow.
Custom painting
The workshop paints motorcycles and helmets, with reviewers highlighting the finish of its custom work.
Wash viewing
A comfortable seating area lets customers relax, have drinks and watch their motorcycle being washed and cared for.
Genuine parts
One review specifically mentions genuine parts, useful for owners who want servicing aligned with original Harley-Davidson components.
Clean workshop
A customer described the workshop as very clean alongside praising its mechanics.
Cost comparison
One Harley owner compared prices with other large service centres and reported saving money at Big Twin.
Tips for a Better Visit
Book ahead. Book an appointment before bringing in a Harley, especially for a major service or a larger repair.
Request updates. For work that takes time, ask whether progress photos or videos can be shared; one customer received them at every step.
Check hours. Confirm the opening hours by phone before visiting, particularly during Ramadan, when one customer found the schedule unavailable.
Ask about helmets. If you are planning a customisation, ask about helmet paintwork as well as motorcycle paint; reviews mention both.
Use the lounge. For a wash or detailing visit, the seating area, coffee and view of the work make waiting more comfortable.
Plan the visit
Practical details
13th St
Umm Ramool, Dubai
| Mon | 9:00 AM – 7:00 PM |
| Tue | 9:00 AM – 7:00 PM |
| Wed | 9:00 AM – 7:00 PM |
| Thu | 9:00 AM – 7:00 PM |
| Fri | 9:00 AM – 7:00 PM |
| Sat | 9:00 AM – 7:00 PM |
| Sun | Closed |
Common Concerns
High costs
One reviewer felt the repair and other service costs were too high, so ask for a quote before approving substantial work.
Unclear hours
A customer found no opening hours displayed and received no answer by phone during Ramadan, which made an urgent visit difficult.
DXB
LOCAL
LOCAL
The Bottom Line
Big Twin Motorcycles LLC in Al Garhoud is geared especially towards Harley-Davidson owners. Reviews cover routine maintenance, major servicing, diagnostics, parts, detailing and customisation, with several customers describing the workshop team as experienced with HD bikes. One reviewer brought in a Fatboy for a major service and said the service manager explained the necessary work clearly.
Another had a Sportster issue diagnosed and fixed quickly. Painting is a useful extra here rather than an afterthought. Customers mention custom motorcycle paintwork, impressive finishing and paint jobs for helmets, while another owner returns yearly for detailing to keep the bike’s paint in good condition.
There is also a wash area, a comfortable seating space and coffee or fresh drinks, so the visit can feel more like a biker lounge than a quick drop-off. Communication is a clear strength: customers describe receiving constant updates, including videos at each stage of a job. Genuine parts and bike storage are also mentioned.
Pricing feedback is mostly favourable, including one comparison with larger service centres, but another reviewer considered repair costs high, so request a quote before authorising major work. Check opening hours before setting off; one Ramadan visit found no displayed timings and no answer by phone.