Phone Prices
Several customers describe competitive pricing, including good deals on iPhones, Samsung models and a Google Pixel 9 Pro.
Britstar Mobiles
Al Qusais
Britstar Mobiles is a phone and accessories shop in Al Qusais where customers buy smartphones, protection products and other tech, or bring devices in for repairs. Reviews particularly mention competitive phone prices, accessory variety and quick fixes, though repair and after-sales experiences are mixed.
Reputation Score
4.6
★★★★★
591 ratings
Source: Google Maps
The Good Stuff
Accessory Range
Customers mention a broad accessory collection, including full-body protection, screen protectors, cables and covers.
Fast Repair
One customer needed a phone repaired before a flight and received it in 30 minutes, earlier than the promised 45 minutes.
Home Delivery
A Samsung phone order was delivered to a customer's home on time.
Product Guidance
Some shoppers say staff explained phone features clearly and helped them avoid unnecessary spending.
Stock Ordering
If a product is unavailable, one review says the shop can order it rather than leaving you to search elsewhere.
Parking
A customer specifically noted that plenty of parking is available.
Tips for a Better Visit
Check First. Inspect the phone model, colour and accessories before paying; one buyer received black instead of blue and found a protector incompatible.
Confirm Pricing. Get the final phone price and refund terms in writing before paying by card, especially if you are in a hurry.
Clarify Warranty. Ask exactly what an accessory warranty covers and how soon defects must be reported before accepting the item.
Document Condition. Before handing over a repair, record the phone's condition and confirm responsibility for panels, guards and other parts.
Allow Time. Even when a short check is promised, allow extra time: one customer was told 30 minutes but waited four hours after dismantling.
Ask Availability. Confirm that the requested colour or part is physically available before paying or opening a sealed product.
Plan the visit
Practical details
Lulu Hypermarket - 10 Amman St
Al Qusais - Al Qusais 1, Dubai
| Mon | 9:00 AM – 12:00 AM |
| Tue | 9:00 AM – 12:00 AM |
| Wed | 9:00 AM – 12:00 AM |
| Thu | 9:00 AM – 12:00 AM |
| Fri | 9:00 AM – 12:00 AM |
| Sat | 9:00 AM – 12:00 AM |
| Sun | 9:00 AM – 12:00 AM |
Popular Mentions
screen replacement
Customers report both a working screen replacement and complaints about damage to the phone during repair.
iPhone 15 128gb
One customer bought an iPhone 15 128gb at what they considered a reasonable price and received gifts.
Common Concerns
Repair Risk
A touch repair reportedly left an iPad's display completely unusable, although it had been working before service.
Poor Handling
One screen replacement was completed, but the phone came back with a damaged back panel and cracked screen guard.
Price Changes
A customer alleged that the quoted phone price changed after payment, with a refund discussion appearing afterward.
Product Errors
One buyer received a black iPhone after asking for blue, and another bought an incompatible S24 screen protector.
After-Sales Support
Reviews describe disputes over accessory exchanges, warranty conditions and staff responsiveness after problems appeared.
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The Bottom Line
Britstar Mobiles in Al Qusais is a practical stop for buying smartphones and accessories or arranging phone and iPad repairs. Reviews mention iPhones, Samsung phones, a Google Pixel 9 Pro, AirPods and watches, along with protection products, cables and screen covers. Several shoppers felt the phone prices were competitive, and one Samsung order arrived at home on time.
The accessory selection is a genuine strength, with customers describing good-quality products and the ability to order items that are not in stock. Some reviews also praise patient product explanations and guidance suited to a shopper's budget. A repair customer in a rush before a flight got a phone back in 30 minutes, although that quick result is not consistent across the feedback.
Repairs and after-sales service need more caution. Reports include an iPad display failing after touch repair, a damaged back panel after screen replacement and a screen protector that affected an S24's touch sensor. Customers have also described unclear warranty handling, poor staff behaviour and a disputed change in phone pricing after payment.
Check the model, colour, accessory compatibility, final price and warranty terms before paying. One review notes plenty of parking.