Fast repair
A trench-cleaning and re-proofing service was completed in two weeks instead of the usual four to six.
Burberry
Downtown Dubai
Burberry is a luxury clothing and accessories store in Downtown Dubai, known for classic designs and iconic trench coats. Customers can browse handbags and seasonal collections, or use the branch’s after-care service for repairs, cleaning and adjustments.
Reputation Score
3.9
★★★★☆
111 ratings
Source: Google Maps
The Good Stuff
Spacious layout
The showroom spans two floors, with large fitting rooms that make browsing and trying on items more comfortable.
Garden view
A small garden behind the store offers views of the fountain and nearby towers, an unusual feature inside Dubai Mall.
Product guidance
Some shoppers found the team patient and knowledgeable, with advice on what suited them rather than a rushed sales pitch.
Tips for a Better Visit
Confirm timing. If travelling soon, ask for the after-care turnaround upfront; one trench service was finished in two weeks rather than 4–6.
Check paperwork. Before leaving, confirm tax-free documents and request your invoice; reviews report unresolved paperwork and delayed PDF invoices.
Inspect packaging. If the purchase is a gift, check the bag or box before paying, as one belt pouch was too small and another shirt protruded.
Allow time. Leave extra time for checkout and collection: reviews mention slow accounts and a prepaid order staff could not locate.
Ask for after-care. For an older item, ask what can be repaired or restored; customers report help with bags, wallets, sunglasses and trench coats.
Plan the visit
Practical details
Sheikh Zayed Rd
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 10:00 PM |
Popular Mentions
Iconic trench coats
The store carries Burberry’s iconic trench coats alongside newer seasonal collections.
Handbags
Handbags are among the products shoppers browse and receive styling help with in store.
Common Concerns
Uneven service
Feedback ranges from attentive and professional to rude, unwelcoming or overly pushy interactions.
Poor hospitality
One family reported no water or coffee during a 1.5-hour visit despite spending 23,000 AED.
Admin delays
Reviews mention slow account processing, unresolved tax-free paperwork and delayed PDF invoices.
Weak packaging
Gift presentation has disappointed shoppers, including a belt pouch too small for the belt and a shirt protruding from its bag.
Repair mismatch
One bag repair used a large metal replacement that the customer said did not match the original part.
DXB
LOCAL
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The Bottom Line
Burberry in Downtown Dubai is a luxury clothing and accessories store where shoppers come for iconic trench coats, handbags and classic designs. The spacious two-floor showroom, inviting interiors and large fitting rooms make it easy to browse seasonal collections without feeling cramped. One review also notes a garden behind the store with views of the fountain and nearby towers.
The strongest pattern in the feedback is after-care. Customers describe bag repairs, sunglasses adjustments and a 2015 wallet restoration; one trench-cleaning and re-proofing service was completed in two weeks instead of the usual four to six. That makes the branch worth considering if you need help with an existing Burberry item, not just a new purchase.
Service is uneven, however. Several shoppers praise patient, knowledgeable assistance, while others report rude or unwelcoming staff, slow account processing, failed tax-free paperwork and a paid order that was difficult to locate. Packaging has also disappointed gift buyers: one belt came in a pouch too small for it, and another polo shirt protruded from its bag.
5-hour visit. Check paperwork, packaging and after-care timing before leaving.