Warranty support
Customers report doorstep collection, repairs and replacements for air fryers, blenders, cookers and other appliances.
Caliber Brands
Dubai Production City
Caliber Brands is an exclusive UAE distributor for kitchen-appliance brands including Nutricook and Nutribullet, with sales and after-sales support in Dubai Production City. Reviews make it especially useful for air-fryer purchases, warranty repairs, replacements and product guidance.
Reputation Score
4.8
★★★★★
114 ratings
Source: Google Maps
The Good Stuff
Fast repairs
A Fizzi sparkling-water machine was fixed under warranty and returned to the customer within a few days.
Smooth replacements
A defective device was retrieved and replaced after step-by-step support, without the customer needing to chase the process.
Product guidance
The showroom team explains appliance features and advantages, helping shoppers compare units before buying.
Doorstep service
Collection and delivery can remove the need to visit the service centre, including for warranty repairs.
Spare parts
Reviews mention help finding exact replacement parts, including support for a damaged pressure-cooker lid.
Same-day service
One customer took a unit to the service centre in the morning and had it ready the same day.
CO₂ refills
The Fizzi CO₂ swap service is described as efficient, making sparkling-water refills less troublesome.
Tips for a Better Visit
See the range. Visit the showroom to compare units under one roof instead of choosing only from a supermarket display.
Request demos. Ask for product-demo videos and a detailed feature explanation, especially when choosing an unfamiliar appliance.
Ask collection. For warranty issues, ask whether pickup and return can be arranged so you do not need to visit the office.
Confirm expectations. If a product does not suit your needs, raise the concern promptly; one buyer was helped after rejecting a toaster oven.
Keep follow-ups. If an email goes unanswered, follow up by phone; one oven-part query was resolved quickly after a call.
Check spare parts. For a damaged component, ask the team about replacement availability, even if the part is not normally classified as spare stock.
Plan the visit
Practical details
Office No 2, Plot No IMPZ C.24
Me'aisem First - Dubai Production City, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | 9:00 AM – 4:00 PM |
| Sun | Closed |
Popular Mentions
Nutricook Steami X
Customers mention the Steami X for cooking and sterilising, along with warranty repair and replacement support.
Nutricook Fizzi
The Fizzi sparkling-water machine is mentioned alongside warranty repairs and an efficient CO₂ swap service.
Modern Kitchen Mastery Combo
A named kitchen purchase praised in one review, with supportive assistance during the buying process.
Common Concerns
Email delay
One oven-part query received no email reply for two weeks and needed a follow-up call.
Pan staining
An Eterna frying pan developed stains on its first use that did not come off during cleaning.
Non-stick loss
One customer said a frying pan quickly lost its non-stick coating and needed replacement after reminders.
Repeat repair
A Steami appliance had the same issue three times before the company replaced it with a new product.
Product mismatch
A customer found the toaster oven did not match expectations, although representatives helped resolve the concern.
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The Bottom Line
Caliber Brands is an exclusive UAE distributor for Nutricook, Nutribullet, Magic Bullet, Hamilton Beach and Dash. In Dubai Production City, customers can buy kitchen appliances such as air fryers, pressure cookers, blenders and the Fizzi sparkling-water machine, while also getting help with warranty repairs, spare parts, returns and replacements. The strongest pattern in the reviews is after-sales support.
Customers describe doorstep collection and delivery, quick warranty repairs and replacement units for faulty air fryers, blenders and other appliances. One Fizzi was repaired and returned within a few days; another customer received a replacement after repeated Steami repairs. Support can also include practical guidance: a showroom visit let one shopper see the full range together and have each unit’s features explained before choosing.
There are a few cautions. One email about an oven part went unanswered for two weeks until the customer called, and some cookware feedback was mixed: an Eterna pan stained on its first use, while another reviewer reported non-stick loss. If you are comparing products, ask for a demonstration and clarify warranty collection, return and replacement arrangements before ordering.
For service issues, keep following up through the available support channel.