Imaging range
Customers report long-term use of Canon cameras and lenses, including one reviewer with more than 15 years’ experience.
Canon Middle East, Central & North Africa
Dubai Internet City
Canon Middle East, Central & North Africa is a corporate imaging office in Dubai Internet City, covering products such as cameras, lenses and printers. Reviews suggest the strongest reason to consider it is access to Canon equipment and, when it works well, hands-on printer and camera support.
Reputation Score
4.0
★★★★☆
235 ratings
Source: Google Maps
The Good Stuff
Printer help
Some customers received fast, professional assistance getting printers working again.
Helpful support
Several reviews describe friendly, responsive assistance, including a professional approach to service requests.
Buying guidance
An account-management interaction helped one customer compare buying a machine with renting one and find better-than-market rates.
Scenic setting
The workspace is described as surrounded by greenery, an artificial water body and fountains.
Neat demos
The demonstration machines were reported to be neatly arranged for customers.
Metro access
One visitor found the office location easy to reach from the metro, with a lake, garden and fountains outside.
Tips for a Better Visit
Book ahead. Arrange an appointment before visiting the office; a walk-in customer was refused entry by security without one.
Confirm paperwork. Before leaving or accepting an online order, confirm the invoice and warranty in writing; one buyer initially received neither.
Check delivery. If ordering online, ask for order confirmation and a firm delivery update rather than relying on the advertised one-day timing.
Plan parking. Allow more than 20 minutes for parking if arriving early morning or after lunch, when spaces can be difficult to find.
Check Wi-Fi. If buying a printer, verify Wi-Fi connectivity first; one 500dhs model did not include it.
Plan the visit
Practical details
DIC Building @9
Al Sufouh - Dubai Internet City, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Canon webstore
The webstore is mentioned for online orders, though delivery updates and contact options were criticised.
MB 2140 printer
One review specifically flags slow Wi-Fi scanning on the MB 2140, taking five minutes per page.
Inner finisher
A business customer sought an inner finisher component for a high-value printer and reported a prolonged wait.
Common Concerns
Poor response
Multiple customers report unanswered calls and emails, including a three-week period without telephone support.
Online delays
Web orders have been reported late, with one Dubai delivery still lacking updates after four days despite a one-day delivery claim.
Walk-in limits
The office may not handle unscheduled visitors; one customer was stopped by security without an appointment.
Recycling gap
A customer could not find a Dubai drop-off point for used cartridges despite Canon’s regional recycling claim.
Feature gap
One printer buyer criticised a 500dhs model for lacking Wi-Fi and found the unused-only return policy unhelpful.
DXB
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The Bottom Line
Canon Middle East, Central & North Africa is a corporate imaging office in Dubai Internet City rather than a straightforward public-facing shop. Reviews point to cameras, lenses and printers as the main products, with some customers also using printer repair and service support. One business customer was guided through buying versus renting a machine, which could be useful if you need office equipment rather than a consumer purchase.
The equipment itself earns solid praise: a customer has used Canon cameras and lenses for more than 15 years, while others describe printer help as fast and professional. The office setting is another small plus, with greenery, an artificial water body and fountains; the location has also been described as easy to reach from the metro. The bigger caution is communication.
Reviews repeatedly mention unanswered calls, slow email replies, delayed technicians and unclear online-order updates. One Dubai order was still pending after four days despite a stated one-day delivery promise. The office is not reliably walk-in friendly, so arrange an appointment first and confirm invoice and warranty paperwork in writing.
Parking can also be difficult early morning and after lunch; one reviewer suggests allowing more than 20 minutes. If you are comparing printers, check features such as Wi-Fi before buying, since a reported 500dhs model lacked it.