Clean tools
Customers specifically praise the salon’s cleanliness, including shaving tools described as extremely clean.
Caractere Gents Salon | Barber Shop - Dubai Mall
Downtown Dubai
Caractere Gents Salon is a barber shop in Downtown Dubai, inside Dubai Mall, where customers come for detailed haircuts and beard trims. Reviews also mention facial treatments and a clean, professional setting, making it useful for a grooming appointment while you are at the mall.
Reputation Score
4.7
★★★★★
410 ratings
Source: Google Maps
The Good Stuff
Skin awareness
A customer with very sensitive skin said the barber took it into account during a haircut, beard trim and moustache service.
Family friendly
Several reviews describe successful haircuts for sons, including one called amazing and another praised as a good haircut.
Combined service
One review says three services were completed at the same time, a useful time-saver for a busy visitor.
Appointment option
A long-term customer says appointments can be booked by calling and describes the pricing as reasonable.
Late availability
A customer received a haircut at 11:30pm, shortly before closing, with a facial afterward.
Tips for a Better Visit
Call ahead. Call to book, especially if timing matters; a long-term customer says appointments are available by phone.
Confirm pricing. Before adding a facial or other extra, ask for the total: one customer reported a 400 aed bill after expecting about 20 quid more.
Explain skin. Tell the barber about sensitive skin before the service; one customer said this was taken into account.
Check opening. If travelling far, confirm the salon is open first, since one visitor arrived during unannounced redecoration.
State details. Be explicit about fade length and beard or moustache preferences; one customer said the requested style and grooming details were missed.
Plan the visit
Practical details
Unit LG - 162 - Financial Ctr St
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 10:00 AM – 12:00 AM |
| Tue | 10:00 AM – 12:00 AM |
| Wed | 10:00 AM – 12:00 AM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 1:00 AM |
| Sat | 10:00 AM – 1:00 AM |
| Sun | 10:00 AM – 1:00 AM |
Popular Mentions
Hair dye (blonde)
One customer mentions having blonde hair dye done during a visit.
Thalgo facial
A Thalgo facial was used as the finishing treatment after a late haircut.
Manicure and pedicure
One customer added manicure and pedicure services to a haircut visit.
Masari haircut
A customer says the barber’s named Masari haircut was a reason to return.
Common Concerns
Price mismatch
One customer said the final price differed from the website and included an upcharge.
Unexpected bill
A customer expected a small additional facial charge but reported receiving a 400 aed bill.
Poor cut
One review reports an uneven beard, an unwanted moustache reduction and a fade that did not match the requested style.
Closure notice
A visitor travelled a long distance and found the shop closed during redecoration without prior notice.
DXB
LOCAL
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The Bottom Line
Caractere Gents Salon is a Dubai Mall barber shop in Downtown Dubai with a strong track record for regular haircuts, beard trims and skin fades. Reviews also mention facial treatments, manicure and pedicure services, and even hair dye, so it can cover more than a basic trim during a mall visit. Cleanliness is a consistent strength.
Customers describe the salon as clean and praise its shaving tools, while others mention professional staff, careful scissor work and fades that match their preferences. Parents also report good haircuts for their sons. One review says multiple services were completed at the same time, which could suit a busy schedule, and another records a late-night haircut at 11:30pm.
There are a few practical cautions. Call ahead if you want to secure an appointment, and confirm the current price before agreeing to add-ons: one customer reported a 400 aed bill after asking about a facial, while another said the price differed from the website. If you are travelling a long distance, check that the salon is open; a visitor found it closed during redecoration without notice.
It is also worth stating fade lengths and beard or moustache preferences clearly.