Fast delivery
Several customers received their cars within hours, including one delivery made to a workplace within an hour.
Carasti - Rent Your Brand New Car
Business Bay
Carasti is a car rental agency in Business Bay built around monthly and longer-term car subscriptions. Customers use the app to arrange rentals, with reviews highlighting clean newer vehicles, home delivery, and straightforward pick-up and return experiences.
Reputation Score
4.4
★★★★☆
709 ratings
Source: Google Maps
The Good Stuff
Easy app
The subscription and rental process can be handled through the app, which customers describe as intuitive and easy to follow.
Clean cars
Reviews often mention cars arriving clean, well-presented and in good condition.
Flexible terms
Customers use Carasti for one-month rentals as well as continuous leases lasting several years.
Helpful support
Customers describe support as responsive during bookings, renewals, payments and vehicle issues.
Replacement cars
One customer received a replacement car quickly after a cracked windshield, while another reported prompt help after an accident.
Home service
Home pick-up and drop-off make delivery and returns more convenient for customers renting for work or longer periods.
Vehicle choice
Reviews mention access to models including Tesla, Audi, Mitsubishi ASX and VW Golf R vehicles.
Tips for a Better Visit
Check charges. Before signing, ask for a clear breakdown of tolls, mileage, insurance and admin fees; reviews mention disputed extras and split toll charges.
Inspect delivery. Photograph the car at handover and check seats, floors and exterior condition, since one customer found stains, rubbish and food debris.
Confirm mileage. Clarify the monthly mileage allowance and how excess kilometres are billed before booking; one customer disputed a 2500km allowance charge.
Keep records. Save written booking and contract details across the app, WhatsApp and email so you can compare instructions if information changes.
Clarify insurance. Ask exactly how damage claims and police reports are handled before returning a car, as one reviewer said the vehicle was held during a claim.
Check increases. If you are renewing, confirm the current monthly price and any changes in writing; one returning customer reported an unexplained 57 AED increase.
Plan the visit
Practical details
Oxford Tower 5th Floor, Office 503
Business Bay, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | 9:00 AM – 6:00 PM |
| Sun | 9:00 AM – 6:00 PM |
Common Concerns
Mixed communication
Some customers report contradictory WhatsApp and email information, poor explanations and a decline in communication quality.
Billing disputes
Reviews describe disputed extra charges, unexplained fees and a traffic-fine demand later withdrawn after the customer challenged it.
Damage charges
One customer says a return dispute led to a 5,400/- bill plus admin fees after the vehicle was unavailable for a police report.
Car cleanliness
Although many reviews praise clean vehicles, others report dirty deliveries, stains, rubbish and problems with car quality.
Price changes
A long-term customer objected to a 57 AED increase announced without what they considered a valid explanation.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
200 aed
rent voucher
“Thanks carasti for giving me 200 aed voucher on my rent”Google review · May 2021
DXB
LOCAL
LOCAL
The Bottom Line
Carasti is a Business Bay car rental agency focused on app-based subscriptions rather than a traditional short counter rental. Customers describe booking vehicles such as the Mitsubishi ASX, Audi and Tesla for periods ranging from one month to several years. Home delivery, collection and car returns are recurring parts of the experience, and some customers received vehicles within one or two hours.
The strongest pattern in the positive reviews is convenience. The app is described as easy to use, while support has helped with renewals, payments, tyre and windshield issues, oil servicing and replacement vehicles. Several reviews also mention cars arriving clean, new or in very good condition.
A 200 AED rental voucher was reported by one customer, but the reviews do not establish current pricing. There is a serious counterpoint. Recent reviewers describe inconsistent WhatsApp and email information, disputed tolls, mileage charges, damage bills and an unexplained price increase.
One customer reported a 5,400/- bill plus admin fees after a return-related insurance dispute; another said a traffic-fine demand was later removed after challenge. If you book, inspect and photograph the car at handover, confirm mileage and all fees in writing, and keep your contract and messages. The service can be smooth, but billing and end-of-contract details deserve close attention.