Relaxed seating
The cosy seating works well for resting after shopping, meeting friends or settling in to work or study.
Caribou Coffee - Dubai Mall-Level 2
Downtown Dubai
Caribou Coffee is a coffeehouse chain in Downtown Dubai, at Dubai Mall-Level 2, serving signature drinks, mochas, lattes and breakfast. Reviews make it appealing for a comfortable shopping break, with a relaxed setting, free Wi-Fi and drinks such as Turtle Mocha and hot chocolate.
Reputation Score
4.0
★★★★☆
764 ratings
Source: Google Maps
The Good Stuff
Turtle Mocha
One visitor found the Turtle Mocha rich, balanced and well made, making it a useful pick for mocha fans.
Hot chocolate
The Hot (Dark) Chocolate was described as rich and dark without being overly sweet or bitter.
Free Wi-Fi
Free Wi-Fi adds practical value if you want to work, study or take a longer break during a mall visit.
Pastries
Pastries are a convenient pairing with coffee, especially after a long walk through Dubai Mall.
Personalised orders
The menu can be adjusted to preferences such as a strong flat white with oat milk, with staff explaining the options.
Table service
A pregnant customer said staff brought food to her table, a considerate touch when carrying a tray is difficult.
Tips for a Better Visit
Check receipts. Review the receipt before leaving, especially after declining add-ons; one customer reported being charged for extras they did not request.
Confirm extras. Ask the price of every suggested shot, flavour or milk change before accepting it, since add-on costs were not always explained.
Check outlets. If you need to charge a laptop, test the socket first; the fireplace outlets were reported to fail frequently.
Try midday. For a calmer visit, consider around 12:30 PM on Sunday, when one reviewer found the café unexpectedly uncrowded.
Confirm sizes. If you want a small, confirm its availability and price at the counter before the drink is prepared.
Plan the visit
Practical details
Dubai Mall, 1st Interchange - SF 224 - Sheikh Zayed Rd
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 8:00 AM – 1:00 AM |
| Tue | 8:00 AM – 1:00 AM |
| Wed | 8:00 AM – 1:00 AM |
| Thu | 8:00 AM – 1:00 AM |
| Fri | 8:00 AM – 1:00 AM |
| Sat | 8:00 AM – 1:00 AM |
| Sun | 8:00 AM – 1:00 AM |
Popular Mentions
Carmel macchiato
One reviewer rated the Carmel macchiato 10/10 and enjoyed the café's atmosphere.
Antioxidant smoothie
The Antioxidant smoothie was enjoyed by a reviewer's wife and son.
Salted Caramel Budino
The Salted Caramel Budino was described as not too sweet and served in a medium size.
Common Concerns
Add-on charges
Several reviews question whether extra shots and alternative milks are clearly disclosed before payment, so bills can be surprising.
Size confusion
Customers reported being told small drinks were unavailable despite the menu showing small, medium and large sizes.
Broken outlets
Charging points near the fireplace were reported to fail repeatedly, with only two or three outlets working.
Dirty seating
One visitor found the seats extremely dirty, while older feedback also mentioned uncleared tables and trays.
Service inconsistency
Although many reviews praise the welcome, others describe dismissive service, incorrect orders and inconsistent promotion handling.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
28AED
Salted Caramel Budino
“📍Salted Caramel Budino 5⭐ - 28AED for a medium size”Google review · September 2025
30aed
coffee + this sleek mug
“Got my coffee + this sleek mug for just 30aed such a steal!”Google review · April 2026
DXB
LOCAL
LOCAL
The Bottom Line
Caribou Coffee at Dubai Mall-Level 2 is a useful Downtown Dubai stop when you need a coffee, a sweet bite or a place to pause between shops. Reviews mention the Turtle Mocha, Hot (Dark) Chocolate, cappuccino, pastries and sandwiches, while the comfortable seating and free Wi-Fi make it workable for studying, editing or meeting friends rather than just grabbing a takeaway. The atmosphere is repeatedly described as warm, cosy and relaxing.
Some visitors have found it quiet enough to work, and one Sunday visit around 12:30 PM was surprisingly uncrowded. Table service was also appreciated by a pregnant customer who had food brought over, though charging points near the fireplace reportedly fail often, so test an outlet before settling in. Ordering deserves a little attention.
Multiple reviews describe unclear add-on pricing, including extra espresso shots, flavoured or alternative milk and cream. Another customer said small drinks were presented as unavailable despite the menu showing S, M and L. Check the receipt and confirm extras before paying.
Seating cleanliness and service can also vary: alongside many friendly-service reviews, customers have reported dirty seats, dismissive interactions and incorrect orders. Prices lean high for the location, but named items such as the Antioxidant Smoothie and medium Salted Caramel Budino were each reported at 28AED.