Gift packaging
Beautiful packaging and gift-ready presentation make the shop appealing for special occasions.
Casa Pons | Dubai Mall
Dubai Mall
Casa Pons is a gourmet nut and chocolate shop in Dubai Mall, with gift-ready packaging and tasting samples. Reviews point to standout pecans—especially caramel and pomegranate versions—alongside Dubai chocolate, dates, honey and tea, making it worth browsing if you verify prices before purchasing.
Reputation Score
3.4
★★★☆☆
222 ratings
Source: Google Maps
The Good Stuff
Pecan variety
Caramel, pomegranate and camel milk-covered pecans are recurring customer favourites.
Tasting samples
Visitors are often offered samples of treats and teas before deciding what to buy.
Kunafa chocolate
The pistachio cream with Kunafa was praised for its crunchy, creamy texture and freshness.
Honey selection
One detailed review describes a broad honey range, including Acacia and Chestnut varieties.
Camel milk
Camel milk-covered pecans and chocolates provide a less-sweet alternative to standard chocolate treats.
Tips for a Better Visit
Check totals. Ask for the full price before accepting samples or paying; one review says a 99 AED quote became 990 AED.
Use a calculator. Convert the currency and calculate the total yourself, especially when staff are offering tastings.
Compare prices. Compare Dubai chocolate with nearby alternatives; one visitor found cheaper bars at a kiosk near Waitrose.
Check ingredients. Ask detailed questions about honey ingredients and additives before buying, particularly if the flavour seems unusual.
Inspect boxes. Check the actual packaged nuts rather than relying only on a fresh sample, as one buyer reported old, broken pieces.
Confirm returns. Clarify refund and tax-free rules before payment, since a customer says both were explained only after purchase.
Plan the visit
Practical details
LG - 123 - 1
Burj Khalifa - Dubai Mall, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 11:00 PM |
Popular Mentions
Pomegranate tea
Pomegranate tea is frequently sampled, but its price drew several strong complaints.
Premium dates
Premium dates are mentioned as a gifting option, alongside the shop’s pecan specialities.
Common Concerns
Hidden prices
Several customers say products had no visible price tags and cost far more than expected at checkout.
Sales pressure
Reviews describe persistent upselling after tastings, particularly around tea and chocolate purchases.
Refund concerns
Some customers report that returns or refunds were refused, so the shop policy matters before payment.
Freshness issues
A customer said an offer box contained old, smelly pecans and broken leftover pieces unlike the tester.
Product complaints
Individual reviews allege problems with honey transparency, tea infestation and chocolate quality.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
109 AED
small pack of 5 mini chocolates
“109 AED for small pack of 5 mini chocolates… I didn’t expect such an act could be happening at such a famous mall”Google review · May 2025
170 AED
normal sized Dubai chocolate
“Be careful! The price for a normal sized Dubai chocolate is 170 AED (43 Euro)”Google review · November 2024
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The Bottom Line
Casa Pons is a Dubai Mall nut shop focused on giftable gourmet treats. The clearest draws in reviews are caramel pecans, pomegranate pecans, Dubai chocolate and the pistachio cream with Kunafa; customers also mention premium dates, honey and tea. Samples are commonly offered, and several visitors like the elegant packaging for special-occasion gifts.
Product feedback is mixed. Some customers describe the food as fresh and the pecans as excellent, while others say boxed nuts tasted old or smelled unpleasant. One review praised camel milk-covered pecans as buttery and less sweet than white chocolate, and another enjoyed hot chocolate with chocolate nuts.
The main caution is pricing. Multiple dated reviews say items had no visible price tags and describe unexpectedly high charges after tastings, including reports involving pomegranate tea and Dubai chocolate. A few visitors also say refunds were refused or that tax-free status was only explained after purchase.
These are customer reports, but the pattern is strong enough to take seriously. Before paying, ask for the exact total, check the label and quantity, compare prices, and clarify the refund policy. If you are browsing casually, the samples and presentation are part of the experience; if you are buying a large gift order, confirm every item at the till.