Clear guidance
The team explains stem-cell storage options patiently, helping parents compare packages before deciding.
CellSave Arabia
Dubai Healthcare City
CellSave Arabia is a stem-cell storage laboratory in Dubai Healthcare City, helping expecting parents arrange newborn stem-cell collection and long-term storage. Reviews highlight patient explanations of the available packages, lab tours, and a generally smooth hospital-kit collection process.
Reputation Score
4.8
★★★★★
246 ratings
Source: Google Maps
The Good Stuff
Fast collection
Several reviews describe prompt hospital collection, including one kit picked up in less than an hour.
Delivery support
Collection staff are described as thorough about checking that the kit is complete and explaining what is needed.
Lab tours
A lab tour can show prospective customers where samples are stored before they choose a package.
Useful paperwork
Customers have received the required documents and future references as part of the service.
Payment option
One review mentions a payment facility spread over one year instead of paying the full cost at once.
Tips for a Better Visit
Check approval. Before paying, confirm that your delivery hospital allows CellSave to collect; one customer found it required an approved provider.
Track payments. Keep payment confirmations and reconcile installments yourself, since one customer disputed the recorded payment count.
Clarify collection. Ask exactly who to call and when collection happens after delivery; a review describes calling a provided number for hospital pickup.
Compare packages. Ask for a full explanation of the storage options and what each package includes before registering.
Plan the visit
Practical details
Dubai Healthcare City, Al Razi Medical Complex 64, Block A, Ground Floor
Umm Hurair Second - Dubai Healthcare City, Dubai
| Mon | 9:00 AM – 10:00 PM |
| Tue | 9:00 AM – 10:00 PM |
| Wed | 9:00 AM – 10:00 PM |
| Thu | 9:00 AM – 10:00 PM |
| Fri | 9:00 AM – 10:00 PM |
| Sat | 9:00 AM – 10:00 PM |
| Sun | 9:00 AM – 10:00 PM |
Common Concerns
Hospital limits
One customer could not use the service because the delivery hospital required its own approved provider.
Billing dispute
A customer reported being charged an installment after requesting a two-day date change and being promised a callback.
Payment records
One review describes a dispute over whether seven or six installments had been paid.
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The Bottom Line
CellSave Arabia is a stem-cell storage laboratory in Dubai Healthcare City. Families can arrange newborn stem-cell collection, select a storage package, and have the kit collected from the hospital after delivery. Reviews also mention clear explanations, quick replies, and a lab tour showing where samples are stored.
The collection process is the strongest practical theme. Customers describe kits being collected promptly, sometimes in under an hour, with clear instructions and checks that the kit is complete. The company has also provided storage certificates, required documents, and future references.
For parents who prefer not to pay everything at once, one review mentions a payment facility spread over one year. The education and registration stage appears useful for first-time customers: reviewers say staff answered detailed questions and helped them understand package choices. Some families also received gift items, including a gift box with organic and practical baby products.
There are important checks to make before signing. One customer discovered that their hospital would only allow its own approved provider and then reported difficulty cancelling and obtaining a refund. Other reviews describe installment-record and card-charge disputes.
Confirm hospital approval, cancellation terms, and the payment schedule in writing before paying.