Fast visas
Several customers received visa, EID and related documents in under 10 days.
Census Travel & Tourism
Port Saeed
Census Travel & Tourism is a travel agency and tourist information center in Port Saeed, with reviews highlighting UAE visa applications and holiday planning. Customers also mention cruise bookings, Dubai tours and desert safari arrangements, though refund handling has been a recurring concern.
Reputation Score
4.0
★★★★☆
108 ratings
Source: Google Maps
The Good Stuff
Quick processing
One customer paid for a visit visa and received it within a couple of hours.
Trip support
A customer who forgot a return ticket received help securing one at midnight, with support available during the trip.
Cruise help
Reviews describe staff sorting out a changed cruise booking and assisting from enquiry through ticket issuance.
Dubai tours
Customers mention well-managed Dubai visits, including guided desert safari experiences.
Tips for a Better Visit
Confirm fees. Before booking, ask for cancellation and consultant-fee terms in writing; one customer saw the 10% fee only after cancellation.
Get proof. If a refund is promised, request payment proof rather than relying on changing deadlines.
Test contacts. Verify the refund email address before sending documents; one customer reported that the supplied address bounced.
Check timelines. Get the refund timeframe confirmed in writing, since one AED 1000 refund timeline changed from 10–14 to 14–20 days.
Plan support. For urgent travel, ask how after-hours help works; one customer received a return ticket arrangement at midnight.
Plan the visit
Practical details
Business Village, Block B - Office 923
Port Saeed - Deira, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | 9:00 AM – 6:00 PM |
| Sun | Closed |
Popular Mentions
visa application
Visa applications are repeatedly described as quick, affordable and easy to manage.
Aroya Cruise
The Aroya Cruise appears in several reviews, both for successful bookings and for cancellation-related refund problems.
flights to hotel bookings
Family vacation planning reviews mention coordinated flight and hotel arrangements.
Common Concerns
Refund delays
Multiple customers report waiting weeks or months for refunds, sometimes after receiving several missed deadlines.
Poor replies
Refund-related calls, WhatsApp messages and emails were repeatedly described as unanswered or slow.
Unclear fees
A 10% consultant fee was reported as being disclosed only after a cruise cancellation.
Invoice delay
One visit-visa customer said a tax invoice was still unavailable after three weeks of follow-up.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 7,285
cancelled booking refund
“Over 100 days later, they are still holding my AED 7,285 refund, ignoring emails, calls, and messages, and even tried to impose a 10% deduction that was never disclosed at the time of booking”Google review · August 2026
AED 1000
cancellation refund
“At one point, I was given the reason that the refund is delayed due to it being a “high value refund,” which is not reasonable for AED 1000”Google review · March 2026
DXB
LOCAL
LOCAL
The Bottom Line
Census Travel & Tourism in Port Saeed is used for UAE visa applications, EID processing, flight and holiday arrangements, cruise bookings, and Dubai tours. The clearest strength in the reviews is speed: one customer received a visit visa within a couple of hours, while another received visa, EID and other documents in under 10 days. Several reviews also describe smooth family-trip planning and well-managed cruise arrangements.
The service experience seems to depend heavily on the type of request. Customers praise prompt replies during visa applications, helpful trip coordination and support during travel; one traveller even received help arranging a forgotten return ticket at midnight. Dubai tours and desert safari experiences also receive positive mentions.
Refunds are the major warning sign. Reviews describe delays ranging from several weeks to more than three months, unanswered calls and WhatsApp messages, shifting deadlines, and unclear handling of a reported 10% consultant fee after cancellation. One customer eventually received the full refund after escalation, but only after considerable follow-up.
If you book, confirm cancellation terms, fees, refund timing and the correct contact channel in writing before paying. There are also isolated complaints about delayed tax invoices and cancelled tickets, so keep all booking records and messages.