Clothing range
A wide selection of clothes is paired with reasonable prices and excellent quality, according to one shopper.
Centrepoint - The Dubai Mall
Downtown Dubai
Centrepoint is a family-focused department store in Downtown Dubai, bringing fashion, shoes, beauty and lifestyle shopping together under one roof. Reviews point to useful hands-on help with shoe fitting, outfit building and makeup shade matching, including a complimentary makeover experience.
Reputation Score
4.7
★★★★★
1,717 ratings
Source: Google Maps
The Good Stuff
Shoe choice
The shoe section is noted for a broad collection of stylish and comfortable options.
Beauty advice
A complimentary makeover helped one shopper find a suitable makeup shade; Revlon Colorstay foundation and lip products were favourites.
Outfit help
Customers have received practical assistance assembling a full suit set, belt, tie and shoes in a teenager’s size.
Inclusive support
One review describes staff staying with a person of determination, pushing the cart and bringing needed items.
VAT guidance
The watch section has been praised for clearly explaining the VAT refund process and airport claim steps.
Tips for a Better Visit
Ask beauty. If you need a foundation match, ask the beauty counter about a shade consultation or makeover; one shopper received a complimentary makeover.
Check packaging. Inspect tightly secured accessory packs as far as possible before paying; one customer found a broken clip only after opening the pack at home.
Plan refunds. If you are a tourist buying a watch, ask at checkout for the VAT refund steps and airport claim process.
Watch queues. Allow extra time at checkout and speak up if a queue stalls; a review describes waiting despite two cashiers being available.
Confirm discounts. Check that your discount application is working before reaching the counter, since one review describes a failed app causing a dispute.
Plan the visit
Practical details
57WJ+W3
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 10:00 PM |
Common Concerns
Queue issues
Several reviews describe confusing or unfair cashier queues, including later arrivals being served first.
Discount dispute
A tourist reported being refused an Al Saada discount when the application was not working, despite showing a card photo.
Return difficulty
A customer seeking help with a defective AED 19 hair-clip pack reported being told accessories were non-refundable.
Bill privacy
One shopper found it unpleasant and suspicious when a Maybelline representative photographed the customer’s bills.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
around 600 AED
makeup
“I was so impressed with the result that I ended up purchasing makeup worth around 600 AED”Google review · July 2026
DXB
LOCAL
LOCAL
The Bottom Line
Centrepoint at Dubai Mall in Downtown Dubai combines fashion, shoes, beauty and lifestyle shopping in a department-store format. It is worth considering when you want to compare several categories in one visit: reviews mention a wide clothing selection, a varied shoe collection, and practical help putting together a full suit set with belt, tie and shoes. Beauty shopping can be more hands-on than a quick browse.
One customer received a complimentary makeover, later praising the shade match, Revlon Colorstay foundation and lip products. The watch section has also been praised for explaining the VAT refund process and how to claim it at the airport. For families, a review describes patient support for a person of determination, including help with a shopping cart and collecting items.
Service is not completely consistent. Many shoppers describe patient, attentive assistance and smooth checkout, but several June reviews report confusing queues or customers being served out of order. Another complaint concerns a disputed Al Saada discount when the application was not working, while a separate return issue involved a broken hair clip in tightly secured packaging and a non-refundable-accessories policy.
Check discount requirements and inspect packaged accessories before paying where possible.