Product Range
Reviews mention shoes, bags, jewellery and beauty products, including hard-to-find collections.
CHANEL
Downtown Dubai
CHANEL is a high-end shoe store in Downtown Dubai, with reviews also mentioning bags, jewellery and beauty items. It is worth considering for its luxury collections and occasional strong product knowledge, though the quality of service appears inconsistent enough to check stock and prices before committing to a purchase.
Reputation Score
2.9
★★★☆☆
121 ratings
Source: Google Maps
The Good Stuff
Colour Choice
One customer found lots of colours available, useful when comparing bags, shoes or beauty shades.
Rare Finds
A customer found a bag after searching unsuccessfully in the US, Australia and Malaysia.
Helpful Advice
Some visits include patient comparisons across sizes, colours and shoe fittings.
Reservations
A reviewer said a desired bag was reserved while it took a week to arrive.
Tips for a Better Visit
Confirm Prices. Ask for the exact total before paying, especially for jewellery; one quoted set rose from roughly 8,000 AED to over 12,000 AED.
Check Stock. Contact the store or customer service before visiting for a specific item, as several reviews mention poor stock communication.
Try Level Shoes. If you are shopping for Chanel shoes or a bag in Downtown Dubai, compare the Level Shoes counter with the main boutique.
Allow Time. Build in extra time for entry, fitting and payment; reviews describe queues and crowded visits.
Separate Service. For repairs or after-sales requests, ask whether there is a separate intake point instead of joining the shopping queue.
Plan the visit
Practical details
Level Shoes Ground Floor, The Dubai Mall - Financial Ctr St
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
Medium Boy Calf Leather bag
A customer found this bag after searching for the collection in several international markets.
necklace and earrings set
One customer bought this jewellery combination after falling in love with the pieces, though pricing communication was criticised.
eyeshadow palette
A reviewer visited specifically looking for this beauty item but found it unavailable.
foundation and color
A customer praised the help received when choosing a foundation shade.
Common Concerns
Rude Service
Multiple reviews describe rude, inattentive or dismissive treatment from sales staff.
Long Queues
Customers report waiting outside, waiting inside and facing delays at payment or after-sales service.
Price Clarity
One jewellery purchase was quoted at roughly 8,000 AED but exceeded 12,000 AED at checkout.
After-Sales Issues
A shoe complaint was returned after two weeks without the promised Paris expertise, according to one review.
Stock Follow-Up
Reviews mention unanswered inventory requests, unavailable items and missing follow-ups.
DXB
LOCAL
LOCAL
The Bottom Line
CHANEL in Downtown Dubai is a luxury shoe store, but the reviews show that customers also come for bags, jewellery, accessories and beauty products. Shoes can be tried across several sizes, while bag shoppers may find different colours and sizes or occasionally locate a hard-to-find collection. One customer found a Medium Boy Calf Leather bag here after missing it in several overseas markets.
The strongest visits are tied to patient, knowledgeable assistance: reviewers describe thoughtful shoe recommendations, help comparing bag colours and sizes, and useful product explanations. There are also reports of reservations for incoming bags and good colour selection, including beauty shades. Service is the main gamble.
Other customers describe rude or inattentive staff, being asked to move to another location, long waits and weak follow-up on stock. A shoe complaint involving black dye was reportedly returned after two weeks without the promised external expertise, while a jewellery buyer said approximate prices led to a checkout total above 12,000 AED. Before going, confirm availability and ask for exact prices in writing or at least before payment.
Allow extra time if the boutique is busy, and consider checking the Chanel counter at Level Shoes, which several reviews distinguish from the main Dubai Mall boutique.