Size sourcing
Staff have gone beyond the branch to help locate another size in a different mall.
Charles & Keith
Downtown Dubai
Charles & Keith is a footwear and accessories shop in Downtown Dubai’s Dubai Mall, with customers browsing shoes, heels, handbags and wallets. Reviews make the store especially appealing if you want help comparing styles, finding a comfortable fit or choosing a bag as a gift.
Reputation Score
4.7
★★★★★
195 ratings
Source: Google Maps
The Good Stuff
Fit guidance
Customers describe patient help finding suitable fits, including several shoe options and high heels.
Bag advice
The team patiently shows multiple handbags and suggests options when shoppers cannot decide.
Store upkeep
One review found the shop welcoming, properly organized and clean.
Easy exchanges
A customer reported that an item exchange went smoothly with patient assistance.
Distinctive designs
Customers mention designs that feel more unique than standard high-street footwear.
Tips for a Better Visit
Check prices. If you are visiting from Europe or Singapore, compare prices before buying; one review found a substantial regional difference.
Verify receipts. Review your passport details on the receipt before leaving if you plan to claim a tax refund.
Confirm vouchers. For a gift certificate, confirm the exact redemption amount on the app before the transaction is completed.
Ask about sizes. If your size is unavailable, ask whether it can be sourced from another mall rather than ending the search at this branch.
Compare styles. For heels, ask to see several colours and options; reviews describe useful guidance when choosing among pairs.
Plan the visit
Practical details
1 Financial Ctr St
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 11:00 PM |
Popular Mentions
Wallet
Wallets appear in a gift-certificate purchase, including a wallet priced at AED 175 in one customer’s account.
Comfortable shoes
One customer specifically praised the comfort of the shoes and the effort made to find the right size.
Common Concerns
Price gap
One European customer reported prices as more than double Singapore’s and 20% higher than ordering in Europe.
Receipt error
Incorrect passport details on a receipt reportedly prevented a customer from receiving a tax refund.
Defective stock
A visitor found a few products in defective condition and could not buy as much as planned.
Voucher mistake
A AED 300 gift certificate was fully redeemed instead of the intended AED 175 amount, although the issue was later settled by management.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 300
gift certificate
“I know AED 300 is a small amount, but to me, it's a big amount for a bday gift”Google review · May 2025
AED 25
wallet
“Anyway, I just decided to buy 2 wallets and used the entire AED 300 and added AED 25 for extra cost of the wallet”Google review · May 2025
DXB
LOCAL
LOCAL
The Bottom Line
Charles & Keith in Downtown Dubai’s Dubai Mall is a footwear and accessories shop where you can try shoes, high heels and pumps, browse handbags, or pick up a wallet. The strongest pattern in the reviews is hands-on assistance: staff have helped customers compare several pairs, find a comfortable fit, choose colours for an outfit and select a bag as a gift. The service is often described as patient and approachable rather than rushed.
One shopper looking for a wife’s handbag was shown options for a long time, while another left with four pairs after receiving help that matched their style and foot shape. The shop itself was described as organized and clean, and customers have also reported distinctive designs and a smooth exchange. There are a few practical cautions.
A reviewer from Europe said prices were more than double those in Singapore and 20% higher than ordering in Europe, so compare before buying. Check receipt passport details carefully if you need a tax refund. Also confirm the amount when using a digital gift certificate: one AED 300 voucher was mistakenly redeemed in full instead of as intended, though management later resolved the complaint.
An older review also mentions some defective products, so inspect items before checkout.