Direct selling
Restaurant users can sell directly to consumers through the platform at what one reviewer called a reasonable cost.
ChatFood
Dubai Internet City
ChatFood is an e-commerce and ordering platform for F&B businesses selling through Instagram and WhatsApp. Reviews show that restaurant users can sell directly to customers, while diners use it to place orders through social media, loyalty features and contactless dining tools.
Reputation Score
1.9
★★☆☆☆
110 ratings
Source: Google Maps
The Good Stuff
Clean interface
One reviewer found the interface clean and said orders could be placed from any social media platform.
Loyalty feature
The loyalty programme was specifically cited as a reason to return and order again.
Contactless dining
A reviewer described contactless dining as convenient and easier during the pandemic.
Tips for a Better Visit
Confirm coverage. Before paying, confirm the outlet has delivery coverage; one order was rejected two hours later because the customer was outside the zone.
Save evidence. Screenshot cancellation terms and renewal settings before subscribing, especially because one reviewer found a 90-day notice buried in legal terms.
Check status. Do not rely on a delivered status alone: one order was marked delivered after two hours despite never arriving.
Watch refunds. If an order is cancelled, keep the payment record and follow up promptly; one reviewer was still waiting two months later.
Verify drivers. Ask the restaurant whether a driver is available before ordering; one order was cancelled 1 hour 20 minutes later because there were none.
Plan the visit
Practical details
Office #353, Dubai Internet City 17 - 3rd Floor
Al Sufouh - Dubai Internet City, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | Closed |
| Sat | 9:00 AM – 6:00 PM |
| Sun | 9:00 AM – 6:00 PM |
Common Concerns
Weak support
Multiple reviews report no reachable support by phone, WhatsApp or email, including a seven-day wait after a promised 48-hour response.
Refund delays
Refunds were repeatedly reported as delayed or unresolved, including one cancelled order still unpaid after two months.
Delivery delays
Reviews describe orders arriving 90 minutes to three hours late, sometimes cold or not arriving at all.
Poor tracking
Order statuses were described as unreliable, including food marked delivered when it had not been received.
Renewal terms
One business user reported an unwanted renewal of nearly $950 while the store showed “Trial expired” and accepted no orders.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
nearly $950
subscription
“Without any warning, notification, or ability to cancel through the dashboard, our subscription auto-renewed for another full year at nearly $950”Google review · April 2025
DXB
LOCAL
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The Bottom Line
ChatFood is an ordering and e-commerce platform aimed at F&B businesses selling through Instagram and WhatsApp. Restaurant users have mentioned using it to sell directly to customers, while diners can order through a social media platform rather than a traditional marketplace. A loyalty program and contactless dining are two of the clearer features mentioned positively.
The experience is highly inconsistent, and the overall review picture is dominated by operational problems. Customers describe food arriving 90 minutes, two hours or even more than three hours late. In one case, an order was marked delivered even though the food had not arrived; in another, it arrived cold after nearly two hours.
Tracking is not always dependable, and several reviewers said they were redirected to the restaurant rather than given meaningful help by ChatFood. Refunds are the biggest practical concern. Reviews mention cancelled orders left unpaid for days, weeks or two months, while support was difficult to reach by phone, WhatsApp or email.
Businesses should also read renewal and cancellation terms carefully: one reviewer reported an unwanted nearly $950 annual renewal while the store itself was inaccessible. Before paying, confirm delivery coverage and driver availability, and keep screenshots and payment records if anything goes wrong.