Fast servicing
A 1,000 km service was completed within one hour after immediate check-in.
Chery - Dubai Service Center | AWR Automotive
Al Quoz
Chery’s Dubai Service Center in Al Quoz handles routine maintenance, repairs and software updates for Chery vehicles. Reviews highlight quick 1,000 km servicing, clear progress updates and cars returned clean and on time.
Reputation Score
4.8
★★★★★
211 ratings
Source: Google Maps
The Good Stuff
Clear updates
Customers report being kept informed about repair progress, parts orders and expected completion dates.
Comfortable lounge
The waiting area has coffee, Wi-Fi and a comfortable setup for working during short visits.
Pickup service
A service contract was reported to include vehicle pickup and drop-off after servicing.
Clean return
Several reviews mention cars being washed, with one 40,000 km service also including interior cleaning.
Transparent estimate
One repair visit had an estimate with no unexpected charges and was completed on time.
Tips for a Better Visit
Ask timing. For a scheduled service, ask for the expected completion time; one 1,000 km visit finished within an hour.
Request updates. If your car needs parts or repairs, ask for progress updates and expected dates before leaving it.
Use lounge. Bring work for the wait: customers mention coffee, Wi-Fi and a comfortable waiting area.
Check contract. If you have a service contract, confirm whether pickup and drop-off are included for your visit.
Check updates. If navigation is important, ask which map version is available before booking an update.
Report noises. Document any new sound immediately after servicing; one customer linked an AC whistle to the 1,000 km visit.
Plan the visit
Practical details
Onpassive Metro Station - Sheikh Zayed Rd - behind Nissan showroom
Al Qouz Ind.first - Al Quoz, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | 8:00 AM – 5:00 PM |
| Sun | Closed |
Popular Mentions
1,000-kilometer service
The center handles early scheduled servicing, including the first 1,000 km check.
software update
Software work is mentioned alongside a prompt fix for bubbles in window tint.
car wash
A complimentary wash is mentioned as part of one service experience.
Common Concerns
Unanswered calls
One customer said the service manager ignored calls and messages, raising concerns about communication.
Old maps
A Tiggo 8 owner reported being unable to update the navigation map beyond September 2023.
High-speed vibration
A Tiggo 9 owner reported vibration at 120 km/h and was told new tyres were needed.
AC whistle
One owner reported a new low whistling AC noise after the 1,000 km service and disputed the explanation given.
DXB
LOCAL
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The Bottom Line
Chery’s Dubai Service Center in Al Quoz is mainly a workshop for Chery owners who need scheduled maintenance, repairs or software work. Reviews cover 1,000 km, 10,000 km, 20,000 km and 40,000 km services, as well as a software update and a minor window-tint repair. The strongest pattern is efficient after-sales handling: customers describe immediate check-in, cars returned on time, and repair updates that include parts orders and expected dates.
The practical details are good for short visits. The lounge has coffee and Wi-Fi, and several customers mention clean cars on collection; one 40,000 km visit included an interior clean as well as a wash. A service contract was also reported to include vehicle pickup and drop-off, so it is worth checking what applies to your booking.
There are a few cautions. One owner could not obtain a newer navigation map than September 2023, while others reported a Tiggo 9 vibration at 120 km/h and a new AC whistle after servicing. Because explanations were disputed in both cases, document symptoms clearly and ask what diagnostic or corrective work is available before approving additional repairs.