Helpful service
Customers repeatedly describe the staff as kind, patient and professional, with help that makes browsing and buying easier.
Chic
Dubai Festival City
Chic is a shoe and leather-goods shop in Dubai Festival City, with sandals, shoes, bags and hats mentioned by customers. It is worth considering for its modern-to-classic collections, gift wrapping and attentive help choosing the right item.
Reputation Score
4.7
★★★★★
203 ratings
Source: Google Maps
The Good Stuff
Product guidance
Reviewers say staff listened carefully, explained product details and helped them find comfortable or suitable shoes.
Collection variety
Customers mention a diverse selection ranging from modern to classic designs, including a latest collection they found unique.
Gift wrapping
Gift purchases are wrapped neatly, and one customer received gift wrapping while being served in under 10 minutes.
Good value
Some customers describe the products as good value, with one review specifically calling the prices reasonable for leather goods.
Tips for a Better Visit
Inspect sandals. Try shoes carefully and check the design and materials before wearing them, since one buyer reported scars and bruises after one use.
Check exchanges. Ask about the exchange and refund rules before wearing shoes, as a customer said a one-day-old worn pair was refused.
Check deliveries. If ordering online, inspect the parcel immediately so any wrong item can be reported without repeating a 10-day exchange wait.
Request wrapping. For a present, ask about gift wrapping; customers mention neatly wrapped purchases and a gift wrapped during a quick visit.
Plan the visit
Practical details
Ground Floor, Dubai Festival City Mall - Crescent Dr
Al Kheeran - Dubai Festival City, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
sandals
Sandals are one of the specific shoe purchases mentioned in the reviews, though one customer reported discomfort after wearing them once.
luxury leather and bags
Customers visit Chic for luxury leather goods and bags, alongside the store’s broader shoe and accessory selection.
hat
A hat is another specifically mentioned purchase, with a customer crediting the staff for helping find one.
gift wrap
Gift wrap is mentioned as part of the shopping experience, including neatly wrapped purchases and gifts.
Common Concerns
Shoe discomfort
One customer reported scars and bruises from sandals after one use, blaming the design and harsh materials.
Fault complaints
A customer said shoes developed faults within a month and felt the store did not address the problem despite the high price.
Wrong delivery
One online-order customer received shoes they had not ordered and reported waiting 10 days for an exchange.
DXB
LOCAL
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The Bottom Line
Chic is a shoe and leather-goods shop in Dubai Festival City, with reviews mentioning sandals, shoes, bags and hats. It suits shoppers who want to browse modern-to-classic designs, including a diverse selection and a latest collection one visitor found unique. The clearest reason to consider it is the hands-on service: customers describe staff as patient, professional and willing to explain product details rather than simply point you towards a shelf.
Several reviews mention help finding comfortable shoes or the right item, and one shopper was served, gift-wrapped and out of the shop in under 10 minutes. Neat wrapping also appears in older feedback, making this useful for a present. Friendly smiles and even Arab tea have been mentioned, although those details should not be treated as guaranteed.
There are important cautions for shoe buyers. One customer said sandals caused scars and bruises after one use, while another reported faults within a month and felt the issue was not addressed. A separate online-order review described receiving the wrong shoes and waiting 10 days for an exchange.
Try shoes carefully, inspect the materials, confirm the exchange process before wearing them, and check online deliveries as soon as they arrive.