Helpful staff
Several reviews describe polite branch service, including one account request handled on the spot by the branch team.
Citibank – Al Wasl Branch
Umm Hurair
Citibank’s Al Wasl Branch in Umm Hurair handles everyday banking requests such as current-account opening, credit-card applications and account servicing. Some visitors report polite, capable branch staff and dedicated customer parking, but reviews also describe difficult KYC follow-up, slow support and unreliable online banking.
Reputation Score
2.2
★★☆☆☆
291 ratings
Source: Google Maps
The Good Stuff
Fast handling
One visitor said a head teller checked every detail and completed the work within minutes.
Card issuing
A customer specifically credited professional service with helping them receive a Citi bank card.
Parking
One reviewer noted that the branch has free customer-dedicated parking.
Tips for a Better Visit
Confirm documents. Ask for the full account-opening document list in writing before visiting; one customer found the requirements changed at the branch.
Allow extra time. Build in a long wait for phone support or email replies, especially for urgent card or account issues.
Visit off-peak. A reviewer found the branch less hectic on the weekend, which may make complex requests easier to handle.
Keep records. Save every KYC submission, closure email and payment receipt so you can follow up when cases remain unresolved.
Bring a backup. Keep another payment method available when travelling; one customer was stranded abroad after a valid card stopped working.
Plan the visit
Practical details
Al Wasl Branch - Sheikh Rashid Rd - next to Wafi City
Umm Hurair Second, Dubai
| Mon | 8:00 AM – 2:00 PM |
| Tue | 8:00 AM – 2:00 PM |
| Wed | 8:00 AM – 2:00 PM |
| Thu | 8:00 AM – 2:00 PM |
| Fri | 7:30 AM – 12:30 PM |
| Sat | 8:00 AM – 2:00 PM |
| Sun | Closed |
Popular Mentions
Current account
The branch handles current-account opening, but customers report inconsistent document requirements and unhelpful explanations during the process.
International transfer
One customer sought help with an international transfer returned to a closed UAE account and reported a prolonged resolution.
Mobile APP
The mobile app is mentioned as a way to manage accounts and update details, but one reviewer found key functions unresponsive.
Common Concerns
KYC delays
Reviews describe cards and accounts remaining blocked for weeks or months after KYC documents were submitted.
Digital failures
Customers report app login problems, broken password-reset links, crashes and difficulty uploading requested documents.
Call waits
Phone support is repeatedly described as slow, with waits exceeding 15 minutes and replies taking several days.
Changing requirements
Account-opening requirements were described as inconsistent, with documents changing between visits and branches.
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The Bottom Line
Citibank’s Al Wasl Branch in Umm Hurair is used for current-account opening, credit-card applications, KYC updates and other account-servicing requests. The branch can work well when a knowledgeable employee takes ownership: one reviewer said a request was handled on the spot, while another praised the team for completing detailed teller work within minutes. Free customer-dedicated parking is another practical plus.
The bigger pattern is uneven service after onboarding. Customers describe changing document requirements for account opening, long call-centre waits and email replies taking several days. KYC problems are a recurring concern, with reviews describing cards, accounts and even salary funds being blocked while customers waited for explanations or action.
The app and website also attract criticism. Reported problems include a Manage Account button that does nothing, missing password-reset links, crashes and trouble uploading documents. Transfers, clearance letters and account closures have likewise taken longer than promised in some cases.
If you visit, confirm the required documents and any fees in writing, keep your submission records, and allow extra time. A backup payment method is sensible if you are travelling, since one reviewer was left abroad with a valid card that no longer worked.