Exit support
Some tenants describe the exit process as calm, clear and handled with genuine understanding during difficult circumstances.
City Tower Real Estate LLC
Al Jaddaf
City Tower Real Estate LLC is a corporate real-estate office in Al Jaddaf, handling apartment leasing and building management. Reviews show some smooth one-bedroom rentals and helpful renewal or exit support, but recurring complaints about deposits, communication and delayed maintenance make the specific property and paperwork worth checking closely.
Reputation Score
2.6
★★★☆☆
187 ratings
Source: Google Maps
The Good Stuff
Rental help
A one-bedroom rental was described as smooth, with helpful guidance from viewing through contract signing.
Clean units
One tenant found their apartment clean and well-maintained after renting through the company.
Easy accounts
One review says the accounts process was made easy and cooperative.
Tips for a Better Visit
Read fees. Read the agreement closely and ask how maintenance, deductions and other move-out charges are calculated before signing.
Request receipts. Ask for an invoice or receipt for every payment; one tenant said months of follow-ups still produced no receipts.
Check RERA. Before renewing, check the RERA rent index yourself rather than accepting an increase without comparison.
Confirm availability. Confirm the apartment and final price by phone before travelling to the office, as one advertised unit was unavailable on arrival.
Check amenities. If amenities matter, confirm the pool and gym are open and ask about restrictions before committing to a building.
Plan the visit
Practical details
Noor Al Safa Building - Office # 2, Ground Floor
Al Jadaf, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 12:00 PM, 2:30 PM – 6:00 PM |
| Sat | 9:00 AM – 2:00 PM |
| Sun | Closed |
Popular Mentions
rental renewal
Rental renewal support is mentioned as a service that can make the process easier.
Ejari
Reviews mention Ejari issuance as part of the tenancy administration handled by the company.
Common Concerns
Deposit delays
Multiple tenants report delayed security-deposit refunds, sometimes with deductions and repeated promises of another week.
Poor maintenance
Repairs can remain unresolved: one AC problem reportedly returned after each attempted fix over two weeks.
Rent increases
A tenant complained of annual rent increases without matching improvements to the building or services.
Missing receipts
One customer said payment receipts were not issued for months despite follow-ups and office visits.
Closed amenities
A Platinum Residence tenant reported the pool had been unavailable for more than nine months.
DXB
LOCAL
LOCAL
The Bottom Line
City Tower Real Estate LLC is a corporate real-estate office in Al Jaddaf focused on apartment leasing and property management. Reviews show that customers use it to rent one-bedroom apartments, renew leases, complete move-out or exit procedures, and handle Ejari-related paperwork. A few tenants describe clean, well-maintained apartments and smooth contract support.
The experience appears highly dependent on the building and the department handling the case. Some customers found renewal, accounts or exit support responsive and humane, while others describe unanswered calls, missing payment receipts and confusing handovers between staff. That inconsistency is the main thing to factor in before signing.
The sharpest caution concerns security deposits. Reviews describe refunds taking from two months to more than four months, with deductions for items such as maintenance, silicone, grouting or pest control. One tenant said an apartment deposit of 1,400 was reduced to a 350 aed refund.
Ask for written inspection findings and receipts, and keep your own move-in and move-out photos. Building maintenance also deserves checking in person. Reported problems include repeated AC failures, water leakage, old or dirty lifts and a pool closed for over nine months.
Confirm the exact rent, amenities, Ejari timing and maintenance responsibilities before paying.