Easy booking
One reviewer found the ticket-booking process fairly easy, even though cancellation support later became difficult.
Cleartrip
Dubai Internet City
Cleartrip is a travel agency in Dubai Internet City for booking flights and handling changes or cancellations online. Reviews suggest booking a ticket can be straightforward, but refund follow-up and customer support become important considerations when plans change.
Reputation Score
2.7
★★★☆☆
1,241 ratings
Source: Google Maps
The Good Stuff
Confirmed ticket
A reviewer credited Cleartrip with securing a confirmed Air Jordanian ticket from Stansted to Dubai that arrived safely on time.
Helpful explanation
One customer said a support agent clearly explained the refund process and helped move the issue forward after earlier contact attempts failed.
Tips for a Better Visit
Keep proof. Save the airline’s refund confirmation, your invoice and every Trip ID, since reviewers were asked for updates even after the airline said funds were released.
Allow time. Do not leave a cancellation or reschedule request until close to departure: reviewers reported hours-long chat delays and inactive phone lines.
Plan the visit
Practical details
Building 15 - 201
Al Sufouh - Dubai Internet City, Dubai
| Mon | 10:00 AM – 5:00 PM |
| Tue | 10:00 AM – 5:00 PM |
| Wed | 10:00 AM – 5:00 PM |
| Thu | 10:00 AM – 5:00 PM |
| Fri | 10:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Hotel booking
Cleartrip was used for a hotel booking with a voucher; the reviewer said the card was charged while confirmation remained pending with the hotel.
Reschedule my flight
Customers use the platform to request flight changes, although one reported receiving a corrupted payment link and waiting over an hour in live chat.
Common Concerns
Refund delays
Many reviewers describe refunds taking weeks or months after airlines had reportedly released the money to Cleartrip.
Unreachable support
Customers repeatedly report unanswered calls, WhatsApp messages, emails and social-media follow-ups when dealing with cancellations or refunds.
Broken cancellations
Several reviews say the website or app redirected customers to support, while the cancellation option itself was blocked or unavailable.
Long chat waits
Live-chat and WhatsApp replies were reported to take hours; one rescheduling attempt involved more than 300 minutes of waiting.
Unexpected fee
One reviewer says Cleartrip planned to deduct AED 100 from an airline refund, although the charge was not shown on the invoice.
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The Bottom Line
Cleartrip is a travel agency in Dubai Internet City where customers can book airline tickets, request cancellations or refunds, arrange rescheduling, and make hotel bookings. The booking flow itself is not universally problematic: one reviewer called ticket booking “fairly easy”, while another said Cleartrip secured a confirmed Air Jordanian itinerary from Stansted to Dubai that arrived on time. The difficult part begins when a trip changes.
Recent reviews repeatedly describe airline-cancelled flights whose refunds were reportedly sent to Cleartrip but did not reach passengers for weeks or months. One customer was still waiting more than six months later. Another says an AED 100 service charge was proposed against a full airline refund, despite not appearing on the invoice.
Support is the main risk to weigh. Customers mention non-working phone lines, unanswered WhatsApp messages, disabled chat options and replies arriving hours later. A rescheduling attempt reportedly consumed more than 300 minutes without producing a ticket, and some cancellation tools were blocked in the app or website.
If you book here, keep the invoice, airline confirmation and Trip ID, and ask for a dated refund timeline. For uncertain travel, booking directly with the airline may avoid the agency handover that reviewers found so frustrating.