Custom Mix-ins
Choose toppings such as brownies, chocolate chips, Snickers, KitKat or gummy bears and have them mixed into your ice cream.
Cold Stone Creamery Deira City Center
Port Saeed
Cold Stone Creamery in Port Saeed is an ice cream shop where you can customise scoops with mix-ins, try flavours before choosing, and enjoy the theatrical ice-cream-catching routine. Reviews also point to its ice cream cakes, including Tiramisu cake and Midnight Delight, as worthwhile takeaway or celebration options.
Reputation Score
4.5
★★★★★
108 ratings
Source: Google Maps
The Good Stuff
Helpful Guidance
Staff have helped uncertain customers choose flavours and offered samples before they committed to a cup.
Fun Catching
The ice-cream-catching routine adds a playful element, especially for families visiting with children.
Cake Selection
Customers specifically praise the Tiramisu cake and Midnight Delight ice cream cake for birthdays, takeaway and family occasions.
Standout Flavours
Salted caramel, pistachio, Tiramisu and Lotus are among the flavours reviewers have singled out positively.
Tips for a Better Visit
Sample First. If you are unsure, ask to sample a few flavours before ordering; one reviewer chose successfully after tasting recommendations.
Avoid Peaks. Allow extra time during busy periods, as one visit had a long queue while only one employee was preparing ice creams.
Check Delivery. For delivery orders, check the flavour, toppings and paid extras when the order arrives because a reviewer reported repeated omissions and substitutions.
Confirm Presentation. For a Premium Milkshake, confirm the cup and consistency at pickup, since a recent review reported a plain cup and an improperly mixed drink.
Compare Deals. Ask about current promotions before ordering: one customer reported getting an offer for 10 AED.
Plan the visit
Practical details
Deira City Centre - in front of Carrefour
Port Saeed - Deira, Dubai
| Mon | 10:00 AM – 12:00 AM |
| Tue | 10:00 AM – 12:00 AM |
| Wed | 10:00 AM – 12:00 AM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
Chocolate Devotion
A chocolate-heavy combination with brownies, chocolate chips and fudge that a reviewer considered especially indulgent.
Premium Milkshake
A named milkshake option, though one recent review raised concerns about its cup, topping and consistency.
Common Concerns
Order Errors
Two delivery orders reportedly arrived with wrong or missing items, including omitted toppings and a different flavour.
Slow Service
One busy visit involved a long queue with only one employee making ice creams and a dismissive response to a waiting customer.
Inconsistent Milkshake
A reviewer reported an improperly mixed Premium Milkshake, inconsistent topping and a plain cup after branded cups were unavailable.
Promotion Activity
One customer felt staff throwing an ice-cream ball across the mall was an inappropriate way to attract clients.
DXB
LOCAL
LOCAL
The Bottom Line
Cold Stone Creamery Deira City Center in Port Saeed is geared towards made-to-order ice cream with a bit of theatre. You can sample flavours, choose mix-ins, and watch the staff perform the ice-cream-catching routine. Reviews mention Chocolate Devotion with brownies, chocolate chips and fudge, as well as strong interest in salted caramel, pistachio, Tiramisu and Lotus flavours.
It is also a useful stop for celebrations or takeaway. Customers have praised the Tiramisu cake and the Midnight Delight ice cream cake, while another review reported two medium-sized cakes for 120 aed. The mix-and-match approach works well for families: combinations mentioned include salted caramel with Snickers and KitKat, and bubble gum with gummy bears.
Service is often described as friendly, energetic and helpful, with staff offering suggestions and samples. That said, the experience is not perfectly consistent. One dine-in visit involved a long queue and slow preparation, while delivery customers reported wrong flavours, missing toppings and omitted paid extras.
A recent Premium Milkshake complaint also cited a plain cup and poor consistency. For a smoother visit, sample before choosing, allow extra time at busy periods, and check takeaway or delivery orders carefully.