Custom Mixes
There is a wide choice of toppings for building a personalised ice-cream combination.
Cold Stone Creamery Dubai Hills First Floor
Dubai Hills Estate
Cold Stone Creamery Dubai Hills First Floor is an ice cream shop in Dubai Hills Estate where you can build a custom creation with mix-ins hand-mixed on a frozen slab. Customers also mention its shakes and entertaining ice-cream tossing, including catch-the-cup tricks.
Reputation Score
4.5
★★★★★
286 ratings
Source: Google Maps
The Good Stuff
Ice-Cream Tricks
The tossing and catching routine adds a playful element, especially for children and families.
Spacious Seating
Reviews describe a convenient, spacious seating area for enjoying an order in the mall.
Creamy Scoops
One customer specifically described the ice cream as creamy, sweet and fresh, with a generous portion.
Shake Choice
Ice creams and shakes are both praised, with the shakes described as a reason to return with family.
Tips for a Better Visit
Verify Deals. If using Smiles, confirm this branch can process the code before ordering, as one customer was told its system was unavailable.
Use P1. For the first-floor outlet, the review points to the Homecentre entrance at P1, near Centrepoint, as the easiest approach.
Expect Crowds. Plan around a potentially busy visit; one review says this outlet is usually very busy.
Watch The Toss. Expect the servers to toss or juggle the ice cream, and be ready to catch it in your bowl if invited.
Plan the visit
Practical details
Al Khail Rd - opposite of Adventure Park
Hadaeq Sheikh Mohammed Bin Rashid, Dubai
| Mon | 10:00 AM – 12:00 AM |
| Tue | 10:00 AM – 12:00 AM |
| Wed | 10:00 AM – 12:00 AM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
Peanut Butter Cup Perfection
A named mix-and-match favourite for customers who like peanut-butter-based combinations.
Chocolate Devotion
A signature ice-cream choice described as particularly enjoyable.
Oh Fudge milkshake
A chocolate-focused shake that one customer tried alongside Chocolate Devotion.
Confetti Cake
A cake option that one reviewer specifically called a must-try.
ice cake
The ice-cream cake is presented as a different option from a conventional cake and was well received by one customer.
Salted caramel single scoop
A small-cup salted caramel scoop was described as acceptable for a one-time try, though slightly pricey.
Common Concerns
Price Errors
Several reviews report being charged more than expected, including a repeated AED 5 increase for the same order.
Inattentive Service
One customer said staff needed the order repeated three or four times despite the shop being quiet.
Cake Mishap
A prepaid birthday cake reportedly lacked its name, message and age details, leaving the customer to buy another cake.
Mall Noise
The seating area can be loud because it opens directly onto passing mall traffic.
Sweet Pricing
One review found a cup slightly more expensive than nearby Italian competitors and overly sweet for the price.
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The Bottom Line
Cold Stone Creamery Dubai Hills First Floor is an ice cream shop in Dubai Hills Estate built around custom combinations. You can choose mix-ins and toppings, then watch the ice cream being worked on the cold slab. The playful tossing and catching routine is a big part of the appeal, particularly for families.
Shakes and ice-cream cakes also feature prominently in customer visits. Named favourites include Peanut Butter Cup Perfection, Chocolate Devotion, the Oh Fudge milkshake and Confetti Cake. Reviews describe the scoops as creamy, sweet and fresh, with a good portion size.
There is comfortable, spacious seating, although it can be noisy because the shop opens onto the mall walkway. The outlet is on the first floor near Centrepoint; one reviewer found the Homecentre entrance at P1 the easiest way in. Pricing deserves a quick check before payment.
Customers have reported different totals for the same order, including a repeated AED 5 overcharge that was refunded, while another review called a AED 25 cup slightly pricier than nearby competitors. A prepaid birthday-cake order also arrived without its requested details. Service reviews are mixed: some describe warm, knowledgeable help, while others report staff missing or repeatedly misunderstanding orders.