Smooth leasing
Several renters describe a smooth, low-stress process, including efficient completion for overseas clients and quick answers to questions.
Coldwell Banker UAE
Business Bay
Coldwell Banker UAE is a real estate agency in Business Bay helping clients rent, buy and sell Dubai property. Reviews especially highlight apartment searches, landlord leasing support and guidance through paperwork, negotiations and closing.
Reputation Score
4.3
★★★★☆
103 ratings
Source: Google Maps
The Good Stuff
Apartment matching
One first-time renter said the agent understood the brief and showed properties that matched it rather than pushing unsuitable listings.
Buyer guidance
Reviews describe patient explanations and step-by-step support that made a first Dubai purchase feel manageable.
Post-sale help
Some buyers received support after completion, including help with questions and solutions after the purchase.
Fast responses
Quick replies and regular updates are recurring strengths, including a rental completed in record time after rapid responses to enquiries.
Tips for a Better Visit
Save chats. Keep WhatsApp and other messages saved so availability, deposits and promises about repairs remain documented.
Confirm updates. After an availability or deposit check, ask for a clear follow-up date; one renter said no update arrived afterward.
Inspect first. Before moving in, confirm cleaning, air-conditioning and promised repairs in writing rather than assuming they are complete.
Request paperwork. Ask for the corrected documents and the final signed contract before treating the rental as fully complete.
Plan the visit
Practical details
Office #2804, Citadel Tower
Business Bay, Dubai
| Mon | 9:00 AM – 7:00 PM |
| Tue | 9:00 AM – 7:00 PM |
| Wed | 9:00 AM – 7:00 PM |
| Thu | 9:00 AM – 7:00 PM |
| Fri | 9:00 AM – 5:00 PM |
| Sat | 9:00 AM – 7:00 PM |
| Sun | Closed |
Popular Mentions
Marketing and screening
Landlord services can include marketing a property and screening prospective tenants before the paperwork is completed.
Utility transfer
One detailed landlord review mentions help coordinating utility transfer alongside cleaning, pest control, painting and repairs.
Common Concerns
Deposit delays
A review reports waiting nearly six months for a confirmed security-deposit amount to be returned.
Poor follow-up
One prospective renter received no update after being told the agent would check whether the owner had received a deposit.
Maintenance gaps
Reviews describe promised repairs not being completed, including a broken balcony glass panel and an unresolved water leak.
Document errors
One tenant reported incorrect contract documentation and said the final signed contract was never provided.
Responsibility shifting
Some reviews say agents stopped responding or passed repair and documentation issues to the owner or another party.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 3,000
commission
“I paid AED 3,000 commission and didn't get any support from her”Google review · July 2018
DXB
LOCAL
LOCAL
The Bottom Line
Coldwell Banker UAE in Business Bay handles Dubai property rentals, purchases and sales. Reviews are strongest when an agent takes ownership of the details: matching a renter with suitable apartments, guiding a first-time buyer step by step, or helping a landlord manage marketing, tenant screening and paperwork. Overseas clients in particular describe smooth communication and efficient completion.
The experience appears to depend heavily on the individual agent. Positive reviews mention rapid replies, regular updates, negotiation help and support after a sale or move. Some landlords also valued assistance with utility transfer, cleaning, pest control, painting and repairs.
That level of involvement can make a complicated Dubai transaction much easier to manage remotely. There are important cautions. Other customers report unanswered follow-ups, incorrect or missing contract documents, promised maintenance left undone and security-deposit delays approaching six months.
Before paying or moving in, keep WhatsApp messages, confirm who is responsible for each repair, request a signed final contract and agree how deposit updates will be handled. The agency is worth considering for its apartment selection and leasing support, but written documentation and consistent follow-through matter.