Helpful Staff
Some visitors found branch staff genuinely helpful and friendly, including people who approached customers during short queues.
Commercial Bank of Dubai
Al Mankhool
Commercial Bank of Dubai is a bank in Al Mankhool serving personal and business banking needs. Visitors can use branch and ATM facilities, including smart cash deposits and cheque deposits; reviews suggest service quality depends heavily on the staff member handling your request.
Reputation Score
2.5
★★★☆☆
178 ratings
Source: Google Maps
The Good Stuff
Short Queues
One older review reports waiting no more than 10 minutes at lunchtime, and sometimes not waiting at all.
Closure Help
A visitor said the staff member processing an account closure was accommodating and helpful.
Tips for a Better Visit
Check Fees. Ask about minimum-balance rules before opening or keeping an account; a 2025 review says AED 105 appeared without notice.
Avoid Deposits. Be cautious with the smart cash deposit machine and keep proof of payment, after a 2022 review reported it retained cash.
Allow Time. Set aside extra time for branch paperwork; a 2024 review says generating one payment slip took two hours.
Bring Papers. For account opening, confirm the required documents first; one review describes being sent back repeatedly for different paperwork.
Confirm Closure. Get written confirmation that an account is closed, since one customer said charges continued after several closure visits.
Plan the visit
Practical details
8A St
Al Mankhool, Dubai
Popular Mentions
CBD debit card
A customer used a CBD debit card for a shop payment but reported being charged twice after the first transaction was declined.
smart cash deposit machine
The smart cash deposit machine is available for cash deposits, though one customer reported that it retained the money and froze.
app
The app is mentioned for card activation, although one review says activation remained pending for days after SMS activation.
credit card
Reviews mention credit-card delivery and activation issues, including a card that had not arrived after ordering.
business account
Business-account customers mention statements, service and substantial changes to monthly charges.
Common Concerns
Account Fees
Several customers reported unexpected minimum-balance deductions, including AED 105 charged monthly after years of holding an account.
Slow Support
Reviews describe unanswered calls, automated email replies and complaints that remained unresolved for weeks or months.
Long Waits
Branch transactions can take far longer than expected; one customer waited two hours for a payment slip.
Deposit Problems
A smart cash deposit machine reportedly retained all the cash and froze, leaving the customer waiting for an investigation.
Poor Queuing
One customer reported no proper token system and felt staff served people out of order.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
341AED
not maintaining balance
“It has deducted 341AED for not maintaining balance”Google review · April 2024
DXB
LOCAL
LOCAL
The Bottom Line
Commercial Bank of Dubai is a full-service bank in Al Mankhool, with personal and business accounts, cards, branch support and ATM facilities. The practical draw is access to everyday banking, including cash deposits, cheque deposits and bill payments or transfers by account. Customer experiences, however, are sharply mixed.
A few reviews describe friendly help, short waits and staff who stepped out from behind the counter to assist people in the lobby. Those positive accounts sit alongside repeated complaints about rude or poorly trained service, missing responses to emails and phone calls, and queues that can stretch well beyond 40 minutes. Paperwork-heavy requests, such as opening or closing an account, may take several visits; one customer waited two hours for a payment slip.
Check fees and minimum-balance requirements before committing. Customers reported monthly AED 105 deductions, a AED 341 balance-related charge and business-account fees of 2500/- aed per month. The smart cash deposit machine also features in a serious complaint about retaining cash and freezing.
If you visit, bring complete documents, allow plenty of time, keep receipts and request written confirmation for closures or disputed transactions.