Patient Help
Several reviews describe staff patiently explaining complex requests and helping customers complete difficult processes.
Commercial Bank of Dubai - Al Quoz Branch
Al Quoz
Commercial Bank of Dubai’s Al Quoz branch provides everyday banking, including personal accounts, mortgages and credit cards. Customers also mention the CBD mobile application, online applications and cash-deposit machines, giving visitors alternatives to a counter visit for some routine tasks.
Reputation Score
2.6
★★★☆☆
339 ratings
Source: Google Maps
The Good Stuff
Digital Access
The mobile application supports online applications, with one customer saying approved applications can be completed through the app.
Branch Facilities
One visitor specifically noted parking, a neat branch and multiple cash-deposit and bulk-deposit machines.
Account Opening
A customer reported that opening a personal account was handled efficiently, with questions answered quickly.
Clear Explanations
Reviews include examples of staff giving clear, understandable explanations after an earlier visit failed to provide useful feedback.
Transaction Support
One long-term customer said the Al Quoz team’s patience helped a property transaction finish on time.
Tips for a Better Visit
Allow Time. Visit with extra time: one Al Quoz customer waited more than an hour before receiving help.
Check Documents. Check paperwork before leaving; one customer paid for six months but received only a five-month statement.
Confirm Rules. Ask for requirements and fees in writing because customers report receiving different instructions from different employees.
Track Closure. Get written confirmation that an account is closed; reviews describe repeated visits and continuing monthly charges.
Review Charges. Before accepting a card payment plan, check processing, over-limit and early-closure fees carefully.
Try The App. For routine applications, consider the mobile app first; one customer said services could be applied for online.
Plan the visit
Practical details
733 Sheikh Zayed Rd
Al Qouz Ind.third - Al Quoz, Dubai
| Mon | 8:00 AM – 3:30 PM |
| Tue | 8:00 AM – 3:30 PM |
| Wed | 8:00 AM – 3:30 PM |
| Thu | 8:00 AM – 3:30 PM |
| Fri | 7:30 AM – 12:30 PM |
| Sat | 8:00 AM – 3:30 PM |
| Sun | Closed |
Popular Mentions
Mortgage
Mortgage customers use the bank for home finance, though one review raises concerns about service and rates.
Credit card
Credit cards are mentioned in reviews about eligibility, repayment plans and disputed charges.
6-month bank statement
A customer visited to print a six-month bank statement but reported receiving only five months.
Common Concerns
Closure Delays
Account closure reportedly required multiple visits, with one customer still facing rising monthly charges.
Long Queues
Customers report waits exceeding an hour, including one visit for a bank statement.
Mixed Guidance
Reviews describe different staff giving different rules and unclear instructions for the same process.
Fee Concerns
Credit-card customers allege unexpected late, over-limit and early-closure charges, including a reported AED 700 charge.
Mortgage Service
A mortgage customer reported rude follow-up, unanswered queries and an unattractive rate.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 700
early closure
“The clicking for early closure being not available due to their system updates cost me AED 700”Google review · March 2026
AED 300
OVERLIMIT CHARGES
“At the time you request it they will immediately apply the processing fees and your limit will go over and at the statment you will find yourself with AED 300 OVERLIMIT CHARGES”Google review · March 2026
DXB
LOCAL
LOCAL
The Bottom Line
Commercial Bank of Dubai’s Al Quoz branch handles everyday banking alongside personal accounts, mortgages and credit cards. Customers also mention the CBD mobile application, online applications and cash-deposit machines, so some straightforward tasks may not require a counter visit. The branch has parking, and one review describes it as neat and clean.
The people on the ground are a real variable. Reviews describe patient explanations, quick help with account opening or complex requests, and a smooth account closure handled by representatives. That sits alongside repeated complaints about queues exceeding an hour, a disorganised token system and staff giving different answers.
Several customers had to return for Emirates ID or profile updates, while one paid for a six-month statement but received only five months. Be especially careful with mortgages, cards and closing an account. A mortgage customer reported rude follow-up, an unattractive rate and difficulty getting answers.
Credit-card reviews allege unexpected late, over-limit and early-closure charges; these are customer reports, not a published fee schedule. Confirm eligibility, required documents, fees and closure status before leaving, and keep written proof. If your request is routine, the app may be easier; if you need branch help, allow extra time and check the completed paperwork at the counter.