ATM access
Useful for basic ATM and cash-deposit-machine transactions, with ample parking reported most of the time.
Commercial Bank of Dubai Al Qusais Branch
Al Qusais
Commercial Bank of Dubai’s Al Qusais branch handles personal and business banking, with counter service plus ATM and cash- or cheque-deposit machines. Customers also mention opening salary accounts online and receiving an IBAN quickly, while the branch’s ATM/CDM facilities and parking can be useful for straightforward transactions.
Reputation Score
3.1
★★★☆☆
176 ratings
Source: Google Maps
The Good Stuff
Quick IBAN
One customer opened a salary account online and received an IBAN letter the next day, reportedly within two minutes.
Helpful service
A customer said an account locked after a year of inactivity was handled by a professional and approachable customer-service manager.
Variable queues
Queue lengths are not consistently long; one customer noted they can vary according to the time of day.
Tips for a Better Visit
Visit off-peak. Try a quieter time of day and allow plenty of time; queues can vary, while some customers report waits of hours.
Check tokens. Ask security for the token as soon as you arrive, since one customer said it was issued only when their turn was near.
Verify deposits. Keep your deposit receipt and check the balance promptly; a cash-machine deposit reportedly took three hours to appear and required follow-up.
Confirm fees. Ask for the timing and basis of any fee in writing, especially for instalment plans or minimum-balance charges.
Check app limits. Before relying on the app for card changes, confirm that the needed option exists; one review could not find daily ATM-limit controls.
Confirm opening steps. For a joint or current account, confirm the branch procedure first, as one customer said another CBD branch completed the application instead.
Plan the visit
Practical details
Al Nahda Metro Station - Al Nahda Street, Al Qusais - 1 Al Nahda St
Deira - Al Qusais 1, Dubai
Popular Mentions
CBD App
The app is mentioned in connection with instalment-plan management, including a reported lack of an early-settlement cancellation option.
CBD Investr account
One customer used a CBD Investr account and visited the branch hoping to open a current account.
International bank transfer
An international transfer request was followed up at the branch several times, with the customer reporting more than a month without resolution.
Common Concerns
Long waits
Teller service can be extremely slow, with one review reporting waits of hours and another describing 45 minutes for a liability letter.
Machine faults
Cash- and cheque-deposit machines have been reported as unreliable, including deposits that were not reflected immediately.
Fee concerns
Customers have questioned minimum-balance and over-limit charges, as well as what they describe as unclear deductions.
Weak follow-up
Reviews describe unanswered call-back requests, long call-centre waits and branch staff directing customers back to the call centre.
Closure delays
Account closure has reportedly involved repeated visits, system problems and a standing instruction left unresolved for 40 days.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 105
not maintaining a minimum balance
“They charged me AED 105 for not maintaining a minimum balance, which is far higher than the AED 15 or AED 25 charged by other banks”Google review · January 2025
AED 290 + VAT
over limit fee
“Despite this action, I noticed an over limit fee of AED 290 + VAT has been charged to my account”Google review · March 2025
DXB
LOCAL
LOCAL
The Bottom Line
Commercial Bank of Dubai’s Al Qusais branch is a practical stop for counter banking, ATM use and cash- or cheque-deposit-machine transactions. The clearest positive example is an online salary-account application: one customer said the account was opened simply and the IBAN letter arrived the next day, within two minutes. Another review found the ATM/CDM setup basic but noted ample parking most of the time.
The experience at the counters is much less predictable. Several customers describe very long waits, including hours for teller service and 45 minutes to collect a liability letter. Token handling has also drawn criticism, with one customer saying security provided a token only when service was imminent.
Visit outside busy periods if you can, and allow extra time for anything more complicated than a basic transaction. Machine reliability and follow-up are important cautions. A cash deposit reportedly took three hours to appear, while another review says a cash-deposit machine was not working properly.
Call-centre responses and account-closure requests also feature repeated complaints. If you are dealing with an instalment plan, card issue, standing instruction or fee, bring documents, keep receipts and ask for the process and charges in writing before leaving.