Extended deposits
More than a dozen cash deposit machines are available 24/7, useful when you need to deposit cash outside branch hours.
Commercial Bank Of Dubai, Main Branch
Port Saeed
Commercial Bank of Dubai’s Main Branch in Port Saeed handles everyday banking, including account opening, KYC updates and account closure. It also has 24/7 cash deposit machines, making it useful for customers who need basic branch services outside regular counter hours.
Reputation Score
2.7
★★★☆☆
605 ratings
Source: Google Maps
The Good Stuff
KYC help
Several reviews describe staff completing or supporting difficult KYC updates, including one resolved on the same day.
Account opening
A savings-account opening review describes clear explanations, smooth documentation and prompt assistance.
Helpful service
Customers report individual counter and customer-service interactions that were patient, courteous and efficient.
Easy location
One visitor found the branch straightforward to locate and described the staff as friendly and helpful.
Tips for a Better Visit
Confirm closure. Before visiting to close an account, confirm the exact process with the call centre and branch; one customer was sent between both.
Check fees. Ask for the full fee breakdown before an international transfer, since one customer saw AED 105 added to each India transfer.
Bring documents. For a suspended account or KYC update, ask which documents are required before your visit; one case could not finish the same day.
Use machines. For cash deposits outside counter hours, use the branch’s reported 24/7 cash deposit machines instead of waiting for a teller.
Check hours. Plan around the reported hours: Monday to Saturday 8am–3:30pm, Friday 7:30am–12:30pm, and Sunday closed.
Plan the visit
Practical details
Ittihad Street - behind Deira City Centre
Port Saeed - Deira, Dubai
| Mon | 8:00 AM – 3:30 PM |
| Tue | 8:00 AM – 3:30 PM |
| Wed | 8:00 AM – 3:30 PM |
| Thu | 8:00 AM – 3:30 PM |
| Fri | 7:30 AM – 12:30 PM |
| Sat | 8:00 AM – 3:30 PM |
| Sun | Closed |
Popular Mentions
Credit card
Credit-card matters, including cancellation, charges and collection-related settlement questions, appear repeatedly in reviews.
Close the account
Account closure is a commonly mentioned service, although customers report mixed experiences with the process.
Common Concerns
Closure runaround
Account closure has caused repeated visits, conflicting instructions and continued messages or deductions for some customers.
Inconsistent service
Reviews range from very supportive interactions to complaints about rude, impatient or uncooperative staff.
Unclear fees
Customers have reported unexpected international-transfer fees, minimum-balance charges and credit-card pre-closure costs.
Disorganized queues
The token process was described as unclear, with numbers not called and Emirates IDs collected without explanation.
System delays
A customer reported visiting three times to open an account because the system was down for more than a week.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 105
transfers to India
“I made two transfers to India — INR 5,500 and INR 14,924 — and was charged AED 105 for each, which is outrageous”Google review · March 2026
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The Bottom Line
Commercial Bank of Dubai’s Main Branch in Port Saeed is a full-service bank for practical tasks such as opening a savings account, updating KYC details, handling credit-card issues and closing an account. The branch also has more than a dozen cash deposit machines available 24/7, which is useful if your errand is simply a cash deposit rather than a counter transaction. The strongest reviews are about individual staff members who explained paperwork clearly, helped resolve KYC problems and made account-opening or teller transactions smooth.
That support is not consistent, though. Other customers describe rude or uncooperative interactions, an unclear token system and system outages that forced multiple visits. Account closure is the biggest recurring caution.
Customers report being directed from the call centre to a branch and then back to email, while others continued receiving messages or deductions after supposedly closing the account. Fees also deserve careful checking: one customer reported AED 105 for each transfer to India, while others mentioned minimum-balance deductions and a credit-card pre-closure charge. Confirm the process and charges in writing where possible, and bring any documents required for KYC or account changes.