Helpful counters
Recent visitors describe the counter team as knowledgeable, patient and willing to guide them through each step, including fixing document details.
Consulate General of Lebanon
Umm Hurair
The Consulate General of Lebanon in Umm Hurair is a foreign consulate handling practical paperwork for Lebanese citizens and UAE residents. Reviews point to passport renewals and visa applications as the main reasons to visit, with recent reports of organised counter service and faster help than some visitors expected.
Reputation Score
3.0
★★★☆☆
635 ratings
Source: Google Maps
The Good Stuff
Fast visas
One visitor reported receiving a visa in two hours, a notably quick result for an application handled at the consulate.
Passport renewal
A biometric passport renewal was reported as completed in four weeks, with the reviewer praising the organisation and professionalism.
Email guidance
One recent application was handled through clear, professional email communication, including a direct phone call to provide further assistance.
Card payments
Recent reviews say card payments are now available, removing the need to carry coins or exact cash for transactions.
Early efficiency
Arriving early was linked with a short, smooth visit; one reviewer completed the submission quickly after arriving at 11am.
Tips for a Better Visit
Arrive early. Aim for the opening period if possible: a dated review says it becomes very busy after 8:10am, while arriving at 7:55am helped keep the visit under 45 minutes.
Check documents. Do not rely only on the website checklist. Confirm the requirements for your exact application, especially a nanny or helper visa.
Confirm payment. Payment arrangements appear to have changed: recent visitors report card acceptance, while older guidance required exact cash. Confirm before travelling.
Use the metro. If parking is inconvenient, the consulate was described as a seven-minute walk from Burjuman metro station, Exit 1.
Check hours. For visa or passport submissions, an older visitor reported Monday to Thursday from 8am to 11:30am and Friday from 8am to 9:30am; verify current hours first.
Plan the visit
Practical details
3rd St
Umm Hurair First - Umm Hurair 1, Dubai
| Mon | 8:30 AM – 12:00 PM, 1:00 PM – 2:00 PM |
| Tue | 8:30 AM – 12:00 PM, 1:00 PM – 2:00 PM |
| Wed | 8:30 AM – 12:00 PM, 1:00 PM – 2:00 PM |
| Thu | 8:30 AM – 12:00 PM, 1:00 PM – 2:00 PM |
| Fri | 8:30 AM – 11:00 AM, 11:30 AM – 12:30 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Tourist visa application
Visitors use the consulate to submit tourist visa applications, with a manual form and supporting documents required according to one detailed review.
Passport for our newborn daughter
The consulate also handles passport applications for newborn children, including the submission process for a newborn daughter.
Common Concerns
Poor contact
Several visitors reported unanswered phone calls, and one said official emails were returned undelivered while following up on important documents.
Document delays
A review reported that papers intended for Lebanon had still not been sent in the second month after the expected dispatch date.
Parking difficulty
Finding parking near the consulate was described as difficult, adding extra time to visits for people arriving in person.
Mixed treatment
Although many reviews praise the staff, some visitors reported shouting, disrespectful behaviour and unclear answers at specific counters.
Outdated checklist
The website checklist was reported to be missing documents, particularly for nanny or helper visa applications.
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The Bottom Line
The Consulate General of Lebanon in Umm Hurair handles practical consular work, with passport renewal and visa applications among the main reasons people visit. Recent reviews describe a noticeable improvement in organisation: visitors mention clear guidance, efficient counters and, in one case, a visa issued within two hours. A biometric passport renewal was reported as completed in four weeks.
The experience is not entirely consistent. Several visitors found the team patient and supportive, but others reported rude behaviour at particular counters. Communication is the bigger practical concern: phone calls have gone unanswered, emails were reportedly returned undelivered, and one family struggled to track newborn documents sent to Lebanon.
If your matter is time-sensitive, build in room for follow-up. Come prepared. An older visa guide lists a manual form and a substantial document file, while another visitor said the online checklist missed requirements for nanny or helper applications.
Payment information also appears to have changed: recent reviews report card machines, although older reviews mention exact cash only. Arrive early because one visitor found it became busy after 8:10am. Parking can be difficult, but the consulate was described as a seven-minute walk from Burjuman Metro Exit 1.