Warm service
Many visitors describe the team as welcoming, friendly and attentive, with quick service and genuine smiles.
Costa Coffee
Business Bay
Costa Coffee in Business Bay’s Bay Square is a relaxed coffee stop for work breaks, meetings or a quiet drink. Reviews highlight its aromatic coffee, freshly baked cookies and cupcakes, plus a welcoming atmosphere with outdoor seating.
Reputation Score
4.3
★★★★☆
155 ratings
Source: Google Maps
The Good Stuff
Personal touch
One regular says the team remembered their name and prepared their coffee to their preference by the second visit.
Fresh sweets
Freshly baked cookies and cupcakes give the coffee stop an easy snack option alongside hot and cold drinks.
Work setting
The branch is used for productive work and business meetings, with outdoor seating in the Bay Square plaza.
Outdoor seating
The outdoor seating is described as clean-lined and well designed, adding a plaza setting for meetings or coffee.
Fair pricing
One review considers the prices fair for the Business Bay area, although no specific amounts were provided.
Tips for a Better Visit
Visit earlier. If you want faster service, consider visiting before 6:30 pm, when one review found only one staff member on duty.
Check hours. Verify weekend opening times before travelling, as a review flagged conflicting information on Google Maps.
Confirm order. Check the cup size and extras at the till, since one customer reported being charged for medium coffees and add-ons.
Try salted caramel. The iced salted caramel cappuccino with cheesecake is a specific pairing one visitor enjoyed.
Budget parking. If you are driving, allow for paid parking around the location.
Plan the visit
Practical details
Building 02
Business Bay - Bay Square, Dubai
| Mon | 7:00 AM – 7:00 PM |
| Tue | 7:00 AM – 7:00 PM |
| Wed | 7:00 AM – 7:00 PM |
| Thu | 7:00 AM – 7:00 PM |
| Fri | 7:00 AM – 7:00 PM |
| Sat | 7:00 AM – 7:00 PM |
| Sun | 7:00 AM – 4:00 PM |
Popular Mentions
Iced salted caramel cappuccino
A chilled salted caramel coffee paired with cheesecake was described as delicious.
Cheesecake
Cheesecake was enjoyed alongside an iced salted caramel cappuccino.
Strawberry and apple freshener juice
This freshener juice is a named non-coffee option mentioned by a returning customer.
Belgium chocolate smoothie without cream
A chocolate smoothie ordered without cream is another specific drink mentioned in reviews.
Melted cheese sandwiches
Melted cheese sandwiches were singled out as a favourite food choice.
Common Concerns
Evening delays
Reviews mention slow order delivery when evening staffing is reduced, including a report of just one person working.
Limited selection
The menu selection was described as somewhat limited by one visitor.
Open setting
The seating is not very private, which may bother visitors who prefer enclosed dining areas.
Uneven service
A few reviews report rude or dismissive interactions, so service can appear inconsistent despite the many positive comments.
Paid parking
Parking is reported as paid, worth factoring into a visit by car.
DXB
LOCAL
LOCAL
The Bottom Line
Costa Coffee in Bay Square, Business Bay, suits a coffee break, informal meeting or a few hours of work. Reviews mention aromatic coffee, cappuccino, freshly baked cookies and cupcakes, and a productive atmosphere. The outdoor seating gives it a plaza feel, while the branch is also described as clean and comfortable for meetings.
There are a few specific orders worth noting. One visitor enjoyed an iced salted caramel cappuccino with cheesecake; others mention hot mocha coffee, strawberry and apple freshener juice, and a Belgium chocolate smoothie without cream. Pastries and sweets are a recurring reason to stop, though one review felt the overall selection was limited.
Service is a strong point in many reviews, with repeated mentions of welcoming smiles, quick work and staff remembering regulars’ preferences. It is not entirely consistent: some customers describe rude interactions, and evening reviews mention slower orders when staffing is thin. Visiting earlier may be sensible if you are in a hurry.
The seating is open rather than private, and parking is paid. Check weekend hours before setting out, since one review questioned the opening information shown on Google Maps. Prices were considered fair for the area, but no specific amounts were reported.