Product Range
Reviews point to beautiful furniture and a wide range of home décor, including seasonal items such as flowers and Christmas decorations.
Crate and Barrel - Mall of Emirates
Al Barsha
Crate & Barrel at Mall of the Emirates in Al Barsha is a home furniture shop with stylish furniture, kitchenware and décor. Reviews highlight its engraved wine-glass service, broad home range and helpful in-store design guidance, while delivery and after-sales follow-up can require patience.
Reputation Score
3.5
★★★★☆
233 ratings
Source: Google Maps
The Good Stuff
Kitchenware
Customers regularly mention finding baking and kitchenware items, including distinctive crockery and wine-glass collections.
Engraving
The store provides engraving for gifts such as wine glasses, with reviewers praising the attention to detail.
Helpful Guidance
Several reviews describe patient, knowledgeable help with furniture, rugs, kitchenware and home purchases.
Branch Checks
Staff have searched other Dubai branches for hard-to-find stock, including a Christmas tree reported as sold out.
Store Café
The café is described as a quiet place to sit while others shop, with table service and a varied menu.
Sale Finds
One visitor was impressed by a sale and used it to find furniture and décor for the home.
Tips for a Better Visit
Carry Small Items. For smaller purchases, consider taking them home yourself rather than relying on delivery; one review recommends this approach.
Confirm Delivery. Reconfirm the date and item availability shortly before delivery, and keep chasing if no update arrives; one customer followed up five times.
Keep Documents. For a refund, bring the original receipt and the card used for payment, and keep written records of every request.
Check Exclusions. If you are using a discount programme, ask the cashier to confirm product exclusions before travelling to the branch.
Inspect Packaging. Check boxes and furniture condition on arrival, especially when accepting delivery, since one customer reported an opened box and scratched chair.
Plan the visit
Practical details
First Floor, Sheikh Zayed Road, 4th Interchange Above Carrefour
Al Barsha First - Al Barsha, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
Finn cabinet
A customer bought a Finn cabinet and reported that it began falling apart within four weeks, making it a product to inspect carefully.
Aarke system
An Aarke system was reported as damaged on opening, with the customer seeking a replacement within the stated return period.
Smeg kettle and toaster
Customers mention Smeg appliances, including a kettle and toaster, in complaints about scratches, repairs and replacement handling.
design services
One customer used the store's design services before placing an order, but later reported serious delivery and communication problems.
Common Concerns
Delivery Delays
Furniture deliveries are repeatedly reported as late, missed or rescheduled, sometimes without any proactive call or clear arrival date.
Poor Follow-up
Customers describe chasing the store repeatedly for updates on paid items, repairs, refunds and delivery arrangements.
Online Delays
Online orders for small items have been reported as taking more than five days, with shipment tracking then going quiet.
Damaged Goods
Reviews report scratched chairs, damaged furniture and delivery handling that allegedly damaged a customer's parquet floor.
Refund Friction
One in-store refund took about 20 days to reach the refund-receipt stage, with repeated back-and-forth.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 2,500
Finn cabinet
“So if you're thinking of spending AED 2,500 on a cabinet that lasts less than a month and want to deal with poor communication and a lack of accountability, this is the place for you”Google review · June 2025
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The Bottom Line
Crate & Barrel at Mall of the Emirates in Al Barsha is worth considering for browsing furniture, kitchenware and home décor in person. Reviews mention baking supplies, distinctive crockery, wine glasses, scented candles and furniture for furnishing a new home. Engraved wine glasses are a practical gift option, and the in-store café gives shoppers somewhere quiet to sit while others browse.
The strongest experiences are tied to attentive sales help. Customers describe patient advice when choosing a couch or rug, assistance with furniture and kitchenware, and staff checking other Dubai branches for scarce stock such as a Christmas tree. A sale also helped one visitor find décor and furniture for a new home.
The major caution is fulfilment. Reviews repeatedly describe missed or delayed furniture deliveries, missing items, unclear shipment updates and calls that were not returned. Online orders for small items have also taken more than five days, while one refund took around 20 days to reach the receipt stage.
Damaged or faulty products, including chairs, a cabinet, a kettle and a mattress, generated further complaints about repairs, replacements or warranty follow-up. For anything time-sensitive or too large to carry, confirm stock, delivery arrangements and return terms in writing before paying.