Claims Help
Customers describe claims as straightforward, with follow-up, updates and coordination continuing until reimbursement or resolution.
Cross Roads Insurance Brokers LLC
Port Saeed
Cross Roads Insurance Brokers LLC is an insurance broker in Port Saeed helping customers arrange personal and business cover in the UAE. Reviews highlight support with motor insurance, medical policies and claims, including paperwork, renewals and cancellations.
Reputation Score
4.0
★★★★☆
121 ratings
Source: Google Maps
The Good Stuff
Clear Options
The team is praised for explaining different coverage options and helping customers select a suitable policy.
Easy Cancellations
A motor policy cancellation made within 15 days was described as smooth and hassle-free after a car upgrade.
Group Cover
One business review says group insurance requirements were processed quickly and efficiently.
Motor History
A long-term customer reported getting motor vehicle insurance through CRI for six years without hassles.
Tips for a Better Visit
Check Details. Before leaving, verify the policy’s plate number and other personal details; one customer spent three days chasing a correction.
Read Terms. Ask the broker to explain exclusions and important conditions before signing, rather than relying only on the headline quote.
Confirm Contacts. For a medical policy or claim, get a direct follow-up contact and written confirmation, since some reviewers reported unanswered calls and messages.
Allow Time. For employee medical additions or deletions, plan for a possible two-to-three-week turnaround and confirm the request is being processed.
Set Boundaries. If you only want an occasional update, say so when requesting a quote; one reviewer reported calls morning, afternoon and night.
Plan the visit
Practical details
307 & 308, Al Shoala Building - E306
Port Saeed - Deira, Dubai
| Mon | 8:00 AM – 6:00 PM |
| Tue | 8:00 AM – 6:00 PM |
| Wed | 8:00 AM – 6:00 PM |
| Thu | 8:00 AM – 6:00 PM |
| Fri | 8:00 AM – 6:00 PM |
| Sat | 8:00 AM – 6:00 PM |
| Sun | Closed |
Popular Mentions
Car insurance
Reviews mention help selecting and finalising car insurance, including support through the policy process.
Medical insurance
Customers mention arranging medical insurance for individuals and employees, while noting that insurer approvals can take time.
Workmen’s Compensation and Third-Party Liability insurance
A business customer obtained this combined cover through Cross Roads for company protection.
Common Concerns
Medical Delays
Reviews report delayed medical approvals, rejected tests or medication, and employee additions or deletions taking two to three weeks.
Weak Follow-up
Some customers reported unanswered calls, emails and WhatsApp messages after payment or when trying to resolve an issue.
Policy Errors
One motor insurance customer found the vehicle plate number entered incorrectly and struggled to get it amended.
Unclear Terms
A reviewer felt important information was easy to miss before signing and only became apparent later.
Repeated Calls
One inquiry about workmen insurance led to calls in the morning, afternoon and night, which the customer found excessive.
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The Bottom Line
Cross Roads Insurance Brokers LLC is a Port Saeed insurance broker covering both personal and business needs. Customers use it for motor or car insurance, medical policies, group insurance and workmen-related cover. The strongest pattern in the reviews is hands-on help during the buying process: staff explain coverage options, compare quotations, handle paperwork and support renewals or cancellations.
Claims can also be straightforward when follow-up is consistent. Reviews describe accident-claim assistance, regular updates through reimbursement and a motor-policy cancellation completed smoothly after a car upgrade. Group insurance requirements have likewise been described as quick to process.
There is an important caveat: service appears less dependable in some after-sales situations. Customers have reported unanswered calls and emails, an incorrect plate number left on a motor policy, and difficulty reaching a representative after payment. Medical-policy reviews also point to delayed approvals, rejected tests or medication, and employee additions or deletions taking around two to three weeks—issues attributed to the insurer but still relevant when choosing a broker.
Before signing, ask for exclusions and key conditions in writing, then check every policy detail, especially vehicle information. For medical or claims support, confirm who will handle follow-up and how updates will be provided.