Creek views
Several rooms and suites overlook Dubai Creek, with one guest describing the view as a highlight each morning.
Crowne Plaza Dubai - Festival City by IHG
Dubai Festival City
Crowne Plaza Dubai - Festival City by IHG is an upscale creek-facing hotel with spacious rooms, an outdoor pool area and spa facilities. Guests mainly come for the waterfront setting, broad buffet breakfasts and easy access to Festival City Mall, with the airport also close by.
Reputation Score
4.8
★★★★★
9,240 ratings
Source: Google Maps
The Good Stuff
Mall access
The hotel has direct or very easy access to Festival City Mall, giving guests shopping and evening entertainment close at hand.
Buffet choice
Breakfast is repeatedly praised for its range and fresh preparation; dinner buffets at Anise and other hotel restaurants also receive strong reviews.
Family pools
Families mention two swimming pools, a kid-friendly atmosphere and attentive pool teams, making the leisure facilities a practical draw.
Spacious rooms
Guests commonly describe the rooms as spacious, comfortable and clean, with extra beds arranged free of charge in at least one stay.
Celebration setups
The hotel has handled anniversaries and birthdays with room decorations, cakes, flowers, fruit and occasional complimentary upgrades.
Airport proximity
One guest estimated the airport at about 10 minutes away, useful for short stays or flights.
Tips for a Better Visit
Request views. Ask whether a creek-facing room or suite is available if the outlook matters to you; one guest enjoyed Dubai Creek from the room each morning.
Check keys. If late check-out is approved, confirm at reception that the keycards are extended through the agreed departure time.
Inspect rooms. Check the bathroom, floor and bedding soon after arrival and report any housekeeping issue immediately; one guest found debris, hair and dirty sheets.
Avoid holidays. For a quieter pool and family stay, consider dates outside public holidays, when one guest found the hotel somewhat crowded.
Ask accessibility. Guests with mobility needs should ask about an accessible room before arrival, as one visitor found the combined shower and bathtub challenging.
Plan mall time. Allow time to use Festival City Mall during your stay; reviews describe it as directly accessible and a source of nearby shopping and entertainment.
Plan the visit
Practical details
Al Kheeran - Dubai Festival City - Dubai
Al Kheeran - Dubai Festival City, Dubai
Popular Mentions
Zaytoun
Zaytoun is the hotel’s frequently praised breakfast venue, with guests highlighting its varied buffet and attentive service.
Jacuzzi
The jacuzzi is mentioned alongside the pool and sauna as part of a relaxing leisure stay.
Sauna
The sauna is one of the relaxation facilities guests mention using during longer stays.
Common Concerns
Room upkeep
Some guests found the rooms dated or in need of maintenance, while one reported food debris, hair and unclean sheets.
Keycard failure
A confirmed late check-out did not prevent the keycards from stopping at noon, leaving children waiting while the cards were reactivated.
Mixed communication
One stay involved changing information about a possible upgrade and room transfer, with the guest feeling the concern was dismissed.
TV setup
The in-room televisions may feel dated to guests who expect built-in streaming apps rather than mobile casting.
Holiday crowds
The hotel can become crowded during public holidays, particularly for families using the facilities.
DXB
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The Bottom Line
Crowne Plaza Dubai - Festival City by IHG is a creek-facing hotel in Dubai Festival City, with spacious rooms, outdoor pools and spa facilities. It suits travellers who want a relaxed hotel base near the airport as well as families who value easy access to Festival City Mall. One guest estimated the airport at roughly 10 minutes away, while others enjoyed water and city views from their rooms.
Food is a major part of the stay. Breakfast at Zaytoun is repeatedly described as varied, fresh and delicious, and the buffet dinner at Anise Restaurant also gets praise for its broad choice. The two pools are popular with families, and reviews mention lifeguards and a welcoming evening pool atmosphere.
Celebration stays can include requested room arrangements, cake, flowers and fresh fruit, although this should be confirmed in advance rather than assumed. The main cautions are consistency and upkeep. Some rooms were described as slightly old or needing maintenance, and one guest found chips, rice, hair and unclean sheets on arrival.
Communication also faltered for one reservation involving changing upgrade and transfer information. If you book a late check-out, confirm that the keycards have been extended; one family’s cards stopped working at noon despite approval until 3pm. Public holidays may also bring heavier crowds.