Mystery shopping
Its mystery shopping programmes let participants evaluate restaurants, shops and customer service, while businesses receive feedback on service quality.
Customex Solutions
Jumeirah Lake Towers
Customex Solutions is a customer experience consultancy and market researcher in Jumeirah Lake Towers, focused on mystery shopping and related research. Customers describe clearly briefed assignments, detailed reports and responsive support, making it relevant both to businesses assessing service quality and people taking part in research activities.
Reputation Score
4.9
★★★★★
160 ratings
Source: Google Maps
The Good Stuff
Clear briefs
Assignments are explained before work starts, with structured instructions that make the process easier to follow.
Detailed reports
Businesses can receive detailed reports that help identify internal issues and where they occur.
Timely payment
Several participants mention being paid on time, including after completing clearly defined assignments.
Quick replies
Communication is a strong point, with one reviewer saying the scheduler was ready to reply within minutes.
Easy booking
The online reservation process was described as easy, and staff were cooperative when arranging the work.
Survey rewards
A participant in an Infiniti car-service survey said the process was quick and that they were rewarded for their feedback.
Tips for a Better Visit
Confirm timing. Ask for the expected payment timeline before accepting an assignment, since one reviewer found the process a bit long.
Request briefing. Before starting, make sure the assignment instructions are clear; reviewers say the briefs are normally explained in advance.
Use reservations. If you are joining a research activity, use the online reservation process, which one participant found very easy.
Expect reports. Businesses should ask how findings will be reported, as one customer specifically valued reports pinpointing internal issues.
Plan the visit
Practical details
Tiffany Tower - Office 1510 Cluster W
Al Thanyah Fifth - Jumeirah Lakes Towers, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | Closed |
| Sun | Closed |
Common Concerns
Payment delay
One reviewer found the payment process a bit long, despite other reviews reporting payments made on time.
Accounting follow-up
A reviewer advised the accountant department to improve its follow-up with the team working on assignments.
DXB
LOCAL
LOCAL
The Bottom Line
Customex Solutions is a Dubai customer experience consultancy and market researcher in Jumeirah Lake Towers. Its clearest focus is mystery shopping: participants evaluate shops, restaurants or service encounters, while businesses use the findings to improve customer experience and sales. Reviews also mention surveys, including one about an Infiniti car-service experience, and describe the process as quick and respectful.
For businesses, the useful output is not just a visit or questionnaire. One reviewer highlighted detailed reports that identify internal issues and pinpoint where they occur. For participants, assignments are often clearly explained before starting, with structured instructions and responsive communication.
The online reservation process was also described as easy. Payment is a notable practical point. Several recent reviewers say they were paid on time, but an older review found the payment process a bit long, and another advised the accounting department to improve follow-up.
It is worth confirming the expected payment schedule before accepting work. Overall, the reviews point to a professional, approachable team that communicates clearly and supports assignments smoothly, with payment administration the main area where experiences have not been entirely consistent.