Escalation help
One parking issue was resolved within a few days after escalation, showing that persistent cases can receive effective follow-up.
DAMAC Properties
Barsha Heights
DAMAC Properties is a real estate developer serving residential, commercial and leisure buyers. In Barsha Heights, customer-facing support includes the DAMAC Living app and Happiness Centre, used for handovers, inspections, maintenance requests and resale NOCs.
Reputation Score
2.6
★★★☆☆
312 ratings
Source: Google Maps
The Good Stuff
Refund recovery
A delayed lease-deposit case was eventually completed after social-media escalation and regular progress updates.
Fast NOC
A customer reported receiving a property resale NOC on the spot through the Happiness Centre.
Helpful support
Some visitors describe individual customer-facing assistance as warm, patient and thorough, particularly when using DAMAC Living.
Tips for a Better Visit
Get timelines. Before committing, request a firm written handover date; one buyer received different timelines after repeated app tickets and visits.
Inspect first. Insist on a physical inspection rather than accepting WhatsApp photos, and confirm that clearance documents are ready.
Document offers. Keep every promised waiver, visa benefit or refund in signed paperwork; reviews report booking incentives later being withdrawn.
Track refunds. For EOI or rental deposits, keep the receipt, payment proof and every ticket, then follow up before the stated deadline passes.
Clarify maintenance. Before buying or renting, ask how permits, urgent leaks, AC approvals and contractor charges are handled.
Opt out clearly. If you are not interested, make a written removal request and retain ticket numbers; several reviewers say calls continued after blocking numbers.
Plan the visit
Practical details
Damac Executive Heights - Jebel Ali Race Course Rd
Al Thanyah First - Barsha Heights, Dubai
| Mon | 8:30 AM – 5:30 PM |
| Tue | 8:30 AM – 5:30 PM |
| Wed | 8:30 AM – 5:30 PM |
| Thu | 8:30 AM – 5:30 PM |
| Fri | 8:30 AM – 5:30 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
physical inspection
Physical inspection appointments are part of the handover process for checking a unit before completion.
DAMAC maintenance
Maintenance support covers issues such as leaks, AC problems, permits and building-service questions.
EOI
EOI refunds are mentioned as a booking-related process, with reviewers questioning the stated turnaround time.
Common Concerns
Handover delays
Reviews describe keys arriving months after completion and handover dates changing without firm updates.
Refund waits
EOI, lease and security-deposit refunds are repeatedly described as taking months, despite promised timelines.
Maintenance delays
Tenants report extended waits for basic repairs, including eight days without reconnected water and seven days awaiting AC approval.
Sales calls
Several non-buyers and former customers report repeated calls, emails and changing numbers after asking to be removed.
Snagging issues
A buyer reported more than 30 visits and over 100 emails while villa defects remained unresolved 18 months after handover.
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The Bottom Line
DAMAC Properties is a real estate developer whose customer journey can involve buying or renting units, then using DAMAC Living, the Happiness Centre and maintenance channels for handover, inspections, repairs and resale paperwork. The clearest positive pattern is that escalation can work: one parking case was fixed within days, a delayed lease-deposit refund was eventually recovered, and a customer reported receiving a resale NOC on the spot. The bigger concern is what happens after payment.
Reviews describe keys arriving four months after completion, shifting handover estimates, unavailable physical-inspection slots and snagging still unresolved 18 months after handover. Rental and EOI refunds are another recurring pain point, with customers reporting months of emails and calls before money was returned—or continued uncertainty. Maintenance accounts include eight days without reconnected water and seven days waiting for AC approval.
Sales-contact complaints are also prominent, including repeated calls from changing numbers after opt-out requests. If you are considering a purchase or rental, get incentives, refund terms, inspection access, handover dates and maintenance responsibilities in writing. Keep every ticket and payment record.
The experience appears highly dependent on the department handling your case, so do not rely on verbal assurances alone.