Range
Reviews describe a broad selection across clothes and cosmetics, with options for men, women and children.
Debenhams
Downtown Dubai
Debenhams’ Downtown Dubai branch is now closed. Before closing, it was a department store where shoppers browsed clothing and cosmetics, with reviews also noting helpful assistance for dresses, formalwear and beauty purchases.
Reputation Score
4.3
★★★★☆
740 ratings
Source: Google Maps
The Good Stuff
Dress Help
Several shoppers received patient, hands-on help choosing dresses, including assistance with a mother-of-the-groom outfit.
Brand Mix
Customers mentioned recognised fashion, beauty and home names, including Chanel, River Island and Christy.
Menswear
One review describes useful help finding a suitable suit for the customer’s father.
Gift Wrapping
Gift wrapping was available, and one shopper specifically appreciated the effort put into wrapping a purchase.
Tips for a Better Visit
Check Status. Confirm the branch is open before travelling; a recent review said it had heard Debenhams would close.
Tax Process. If claiming a tax refund, confirm the process at purchase rather than relying on the Planet tax machine.
Check Bags. Before leaving, check that every purchased item is in the bag, since one customer faced a two-day collection deadline.
Clarify Exchanges. Ask about the exchange policy before paying, particularly if you are uncertain about clothing sizes.
Try Earlier. If visiting near closing time, check fitting-room access first; one late visit found both available rooms blocked or closed.
Plan the visit
Practical details
The Dubai Mall - 1st Floor - Financial Ctr St - next to Fashion Avenue
Downtown Dubai, Dubai
Common Concerns
Pushy Promoters
One recent review reports staff repeatedly followed shoppers and insisted on perfume spraying or product purchases.
Tax Refunds
Tax-refund handling drew complaints, including a reported broken Planet tax machine and incomplete cashier paperwork.
Exchange Issue
A shopper says an exchange was refused after a size change, with the interaction described as rude.
Bag Errors
One customer was missing an item from the shopping bag and was given only two days to collect it from the mall.
Fitting Rooms
A late-evening shopper found fitting rooms blocked or closed and left without trying on the dress.
DXB
LOCAL
LOCAL
The Bottom Line
Debenhams’ Downtown Dubai branch is now closed, so this is a former-shopping option rather than a place to plan around today. Before closure, reviews describe a department-store format where shoppers looked for clothing, cosmetics, perfumes and family apparel. The strongest reason people returned was the range: one customer highlighted clothes and cosmetics, while another described men’s, women’s and children’s wear alongside perfume stands.
Service was notably uneven. Many shoppers received patient, practical help choosing dresses, formalwear and even a suit for a parent; one review says staff helped with a dozen or more dresses, while another appreciated gift wrapping. Named products and counters mentioned include Kate Somerville, Chanel cosmetics, River Island clothing and Christy bedding, giving some idea of the mix rather than a current catalogue.
There are important cautions in the older feedback. Customers reported persistent perfume spraying, difficulty getting assistance in menswear, fitting rooms being closed or blocked late at night, and a disputed exchange. Tax-refund handling also drew complaints: one review says the Planet tax machine was known to be out of order, while another found the cashier paperwork incomplete.
Another shopper was told to collect a missing item within two days. Verify current opening status and policies before making any journey; do not travel to this Downtown Dubai branch expecting it to be operating.