App refunds
Move-in and move-out requests were described as fast, with an easy deposit refund completed through the app.
DEWA Main Customer Happiness Umm Hurair 2 - -هيئة كهرباء ومياه دبي المركز الرئيسي لإسعاد المتعاملين أم هرير 2
Umm Hurair
DEWA’s government customer happiness centre in Umm Hurair handles utility account matters such as move-in and move-out requests, deposits, refunds and connection issues. Reviews suggest straightforward requests can be quick, while complicated billing or account cases may be easier to resolve at the service counters.
Reputation Score
4.0
★★★★☆
709 ratings
Source: Google Maps
The Good Stuff
Counter help
An in-person visit quickly resolved a previous tenant charge after the website failed for a month.
Quick opening
One customer opened an account in a single day and found the staff professional and friendly.
Convenient location
The office is close to Wafi Mall, with a small coffee shop nearby and reportedly short waits.
Helpful service
A complex service request was resolved the same day after a customer-service agent followed up repeatedly.
Tips for a Better Visit
Use counters. For a complicated deposit or billing case, take the documents to the service counters; one deposit discrepancy was resolved there after three days of calls.
Try the app. Use the app first for a standard move-in or move-out and refund request, as one customer found that route fast and easy.
Check details. Review the apartment and account details carefully before submitting activation: one request was mistakenly applied to another unit.
Keep documents. Bring ownership or account paperwork when visiting, since a previous-tenant billing problem was resolved after the documents were reviewed.
Allow follow-up. Do not rely only on promised call-backs for refunds; reviews describe repeated assurances without updates, so follow up through more than one channel.
Expect waits. For connections or reconnections, plan for possible delays beyond the quoted window and keep your request reference and call history.
Plan the visit
Practical details
Sheikh Rashid Rd
Umm Hurair Second, Dubai
| Mon | 7:30 AM – 3:00 PM |
| Tue | 7:30 AM – 3:00 PM |
| Wed | 7:30 AM – 3:00 PM |
| Thu | 7:30 AM – 3:00 PM |
| Fri | 7:30 AM – 11:30 AM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
EV Green Card
A front-desk visit resolved an app error and got the EV Green Card processed within minutes.
water account update
A water-account update generated the correct bill and a confirmation email the same evening, although a deposit discrepancy needed counter assistance.
Common Concerns
Refund delays
Refunds are the clearest recurring weakness, with reviews describing waits of weeks or months despite promised timelines.
Ignored emails
Several customers said repeated emails received no response, including requests for account statements and refund updates.
Connection delays
Connection and reconnection requests were reported as taking days, even after repeated promises that technicians were on the way.
Billing disputes
Customers reported difficulty correcting disputed bills, including charges linked to previous tenants or unexpectedly high usage.
Channel gaps
Call-centre explanations, email follow-ups and counter handling do not always align on more complicated account cases.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
5000AED
refund
“DEWA IS ILLEGALLY HOLDING MY MONEY (NOT A SMALL AMOUNT - 5000AED AND COMPLOCATING MY REFUND WHICH I HAVE A FULL PROOVED RIGHT FOR)!!!”Google review · April 2025
DXB
LOCAL
LOCAL
The Bottom Line
DEWA’s Main Customer Happiness Centre in Umm Hurair is where customers go to sort out utility accounts rather than simply pay a routine bill. Reviews mention move-in and move-out requests, deposit refunds, water-account updates, account opening and electricity reconnections. Straightforward tasks can work well online: one customer received a same-evening confirmation for a water-account update, while another completed a move-in or move-out refund through the app.
The picture changes when a case involves a disputed bill, deposit discrepancy, joint ownership or a mistaken activation. Several customers describe repeated calls, unanswered emails and technicians arriving days later than promised. Refunds are the biggest caution, with reports of waits longer than a week and, in some cases, months.
Billing disputes involving previous tenants or unexpectedly high bills also required substantial follow-up. For a complicated case, visiting the counters with your documents may be more productive than emailing alone; one previous-tenant charge was resolved in person after the website failed. Double-check the apartment and account details before submitting an activation request, since one customer’s utilities were assigned to apartment 902 instead of 608.
The office is near Wafi Mall, and a review mentions a nearby coffee shop and generally short waits, though the site can be busy.