Fast service
Several customers describe the counter service as quick, including a parcel promised to Oman within two days that arrived on time despite a holiday.
DHL Service Point
Port Saeed
DHL Service Point in Port Saeed handles shipment drop-offs and collections, including international and domestic courier services. Reviews point to quick document and parcel dispatch, while the counter can also print labels and accept cash, card or cheque payments.
Reputation Score
4.1
★★★★☆
167 ratings
Source: Google Maps
The Good Stuff
Helpful guidance
Customers have praised staff for patiently answering questions, explaining options and providing informative support before sending documents.
Safe delivery
One customer reported prompt, professional handling and a package arriving safely and on time in the Philippines.
Trained staff
A review specifically says the staff were well trained and that the service was very quick and fast.
Address correction
A shipment sent to an old address was sorted out within the same day, according to one customer.
Tips for a Better Visit
Confirm charges. Ask for a full written breakdown of destination and government charges before paying, especially for international documents.
Verify express. If paying for express, confirm the promised delivery date and what happens if the parcel arrives on standard timing.
Check hours. Check the outlet’s closing time before travelling; one visitor arrived at 11 and found it closed.
Allow follow-up. Keep tracking details and allow time for follow-up, as some customers reported unanswered calls or shipments pending for days.
Plan the visit
Practical details
Deira city Centre, P3, Ground Level Next to Etisalat Office - Baniyas Rd
Port Saeed - Deira, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Common Concerns
High prices
Multiple customers consider DHL expensive compared with other couriers; one reported paying 350 AED to send a normal A5 envelope to the UK.
Extra charges
One customer said destination-country charges were not clearly explained and disputed how the government and DHL portions were calculated.
Express delays
Customers report being charged for express delivery but receiving shipments within standard delivery times.
Poor responses
Some reviews mention unanswered calls, unhelpful support and no satisfactory response while shipments were pending.
Uneven service
Staff experiences vary sharply: some reviewers found the team supportive, while others reported being ignored or refused help.
DXB
LOCAL
LOCAL
The Bottom Line
DHL Service Point in Port Saeed is a practical counter for sending or collecting parcels and documents, with international and domestic shipping available. Customer reviews most often describe fast service: one parcel reached Oman within two days despite a holiday, while another arrived safely and on time in the Philippines. The outlet also handles certificate shipments, document consignments and express deliveries.
Staff support is a real strength when you get the right experience. Reviewers describe the team as informative, well trained and patient when answering questions, and one address problem was sorted out within the day. That said, service is not consistent: other customers felt ignored, refused help or encountered rude support, including unanswered calls and a shipment left pending for 10 days.
Cost is the main caution. A normal A5 envelope to the UK was reported at 350 AED, and several customers found DHL pricier than alternatives. Before paying, request a clear breakdown of destination charges and confirm the express delivery date rather than relying on the service label.
Also check closing hours before travelling; one visitor arrived at 11 and found the counter closed.