Clear guidance
Staff have explained shipment details patiently, including what would happen next, making the process easier to understand.
DHL Service Point
Al Barsha
DHL Service Point in Al Barsha handles shipment drop-offs and international or domestic deliveries, with label printing available. Reviews suggest the visit can be straightforward when staff explain the paperwork, customs steps and shipment details clearly.
Reputation Score
4.0
★★★★☆
409 ratings
Source: Google Maps
The Good Stuff
Fast processing
Several reviews describe quick service, including one shipment completed promptly at the counter.
Country knowledge
A reviewer found the counter team knowledgeable about country-specific shipping requirements, which helped with an international shipment.
Delivery speed
One document sent from Prague to Dubai reportedly arrived in under three days, matching the information given at booking.
Packing support
For a large batch of packages, the service point handled packing, logistics and coordination carefully.
Tips for a Better Visit
Check charges. Ask for an itemised breakdown of tax, customs, delivery and optional services before paying.
Allow time. Avoid a tight schedule if possible; one review says serving a customer took almost 45 minutes.
Confirm hours. If visiting late, confirm the branch is open first rather than relying only on the listed closing time.
Bring ID. Take your ID number with you, as a review says it is required for shipment processing.
Clarify collection. Ask when collection becomes available: one reviewer says same-day pickup was not possible and confirmation came the next day.
Check insurance. Confirm whether insurance is included or optional and remove it if you did not request the extra cover.
Plan the visit
Practical details
GROUND FLOOR , GATE NUMBER 2 - next to FIRST ABU DHABI BANK INSIDE PARKING ENTRANCE C
Al Barsha First - Al Barsha, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
shipping offshore
Customers have used the counter to ask about offshore shipping, prices and estimated delivery times.
documents back to the U.K.
International document shipments to the U.K. are specifically mentioned by customers.
shipment of my mother’s medicine
One review describes a medicine shipment from Dubai to Morocco, including customs and prescription issues.
detailed information and tracking
Customers have mentioned receiving detailed booking information and tracking for document shipments.
Common Concerns
Long waits
A July 2025 review reported nearly 45 minutes per customer and suggested the point may need more staff.
Customs charges
Customers have reported import charges much higher than expected, including 400 AED on a 1,000 AED shipment.
Delivery failures
One international shipment was returned after the reviewer said delivery in the United States was never attempted.
Poor communication
Reviews describe inconsistent updates and difficulty getting a clear owner or workable resolution when shipments went wrong.
Early closure
A late-night visitor found the point closed at 11:20 pm despite Google Maps showing hours until midnight.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 301
delivery of medicine
“I opted for your services for this delivery on the 21st of December and paid AED 301 for the same”Google review · December 2024
DXB
LOCAL
LOCAL
The Bottom Line
DHL Service Point is a practical place in Al Barsha for dropping off documents and parcels, including international shipments. , arranging shipments to Switzerland and getting guidance on offshore shipping, ETAs and prices. Label printing and pre-printed or return labels are also available according to the business information.
The strongest experiences centre on patient counter guidance. Reviewers describe staff explaining the shipment process, recording extensive information on a form and helping with packing and coordination for multiple packages. One document travelling from Prague to Dubai reportedly arrived in under three days, and the service accepts cash, card or cheque.
There are important caveats. A service point review reported a nearly 45-minute turnaround per customer, so avoid arriving with a tight deadline. Customs and add-on charges also need careful checking: customers have reported unexpectedly high import fees, separate delivery costs and insurance they did not knowingly request.
Ask for a written, itemised total before payment, especially for time-sensitive or high-value consignments. Finally, confirm opening hours before a late visit; one customer found the point closed at 11:20 pm despite a midnight listing.