On-time delivery
Several customers report shipments and documents arriving on schedule, including one delivery completed within the promised time.
DHL Service Point
Mirdif
DHL Service Point in Mirdif handles shipment drop-offs and collections, including domestic and international packages and documents. Reviews point to quick processing, dependable tracking and on-time delivery, although first-time visitors may need extra time to locate the basement counter.
Reputation Score
4.2
★★★★☆
193 ratings
Source: Google Maps
The Good Stuff
Document handling
Customers say staff helped prepare documents for sending and delivered them safely within the promised timeframe.
Smooth process
A customer described the kiosk as small and single-staffed, but said the service was handled quickly and without hassle.
Reliable tracking
One customer found the booking process easy and the package tracking accurate.
Clear guidance
Reviews mention helpful explanations during paperwork and shipment preparation, including assistance with getting documents ready.
Weekend follow-up
A customer said staff followed up with another branch over a weekend to help facilitate a birthday-related shipment.
Tips for a Better Visit
Find Spinneys. Use Spinneys as your landmark, then look for the basement entrance opposite it; the counter is near the car park.
Allow extra time. The kiosk can be difficult to locate on a first visit, so leave time for finding the basement rather than arriving just before closing.
Check packaging. If sending a laptop, confirm the required air packaging before visiting; one customer said this prevented drop-off at the kiosk.
Confirm documents. Check that any waiver or pre-paid paperwork includes a valid booking number before relying on the kiosk to accept the shipment.
Plan parking. Underground parking is close to the desk, with one review placing it a few steps away and another directing visitors to Entrance B.
Check Friday hours. If visiting on Friday, verify the opening time first: one review specifically recorded a 15:00 opening.
Plan the visit
Practical details
Basement Level, Spinneys entrance Uptown Mirdif Mall Dubai, UAE,
Mirdif, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 12:30 PM, 1:30 PM – 10:00 PM |
| Sat | 10:00 AM – 10:00 PM |
| Sun | 10:00 AM – 10:00 PM |
Common Concerns
Hard to find
The counter is in the basement and several visitors found the location confusing or different from the map listing.
Service inconsistency
Alongside many positive reviews, customers reported rude behaviour, unclear communication and poor treatment while waiting.
Single staff
The service point may be handled by only one person, which can make busy periods feel slower.
Price concern
One customer questioned the lack of a discount when sending 12 small inner-city packages.
Shipment confusion
A customer was refused at the kiosk over packaging and a booking-number issue, then completed the same shipment at Meydan.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
110 aed
inner city delivery of a small pack
“He told me the price was 110 aed for inner city delivery of a small pack and I had 12 pieces to send”Google review · January 2022
DXB
LOCAL
LOCAL
The Bottom Line
DHL Service Point in Mirdif is a small mall-based counter for sending or collecting packages and documents. Customers have used it for urgent document shipments, inner-city deliveries and international parcels, with several reviews describing on-time arrival and reliable tracking. It is worth considering when you want a nearby drop-off point rather than arranging a collection.
The counter is tucked into the basement, near the car park and opposite Spinneys. That is the main practical wrinkle: several visitors struggled to find it, and one said the Google Maps location was different. Look for the basement route by Spinneys or Entrance B, and allow extra time on your first visit.
Underground parking is close to the desk. Service quality is uneven. Many customers describe efficient, cooperative help with paperwork and shipment preparation, but others report rude behaviour, unclear explanations and waiting at the single-person kiosk.
If you are using a pre-paid waiver or sending a laptop, check the booking number and packaging requirements before going; one customer was turned away at this counter but completed the shipment at Meydan. Payment is available by cash, card or cheque, and label printing and pre-printed or return labels are supported.