Clear Support
Customers report patient explanations and clear answers, especially when handling questions or unfamiliar processes.
DIB | Al Barsha – Al Ittihad Mall Branch, Dubai
Al Barsha
DIB’s Al Barsha branch at Al Ittihad Mall handles everyday banking tasks such as account opening, KYC updates and loan-related requests. Reviews suggest the experience can be smooth and quick when the team is attentive, though waits and follow-up problems are also reported.
Reputation Score
2.5
★★★☆☆
664 ratings
Source: Google Maps
The Good Stuff
Document Checks
Counter staff have been praised for checking every detail so applications are not rejected for missing documents.
KYC Updates
One review specifically reports fast help with updating KYC and account details.
Online Guidance
Customers have received simple explanations and demonstrations of the bank’s online services while waiting.
24-Hour ATMs
The branch has 24-hour ATMs, useful when you need access outside the reported branch hours.
Respectful Team
A customer who met five representatives found the team polite and helpful, despite a longer wait.
Tips for a Better Visit
Confirm Eligibility. For loan postponement, ask about the six-month requirement before making a return trip.
Check Hours. Confirm the branch’s current hours before travelling, as one review found advertised and actual times differed.
Allow Time. Build in extra time for branch work; one customer reported waiting 40 minutes despite empty counters.
Bring Documents. Have all requested documents ready and ask the counter to check them before submission to avoid rejection.
Use ATMs. For suitable transactions outside branch hours, the review notes that 24-hour ATMs are available.
Ask Fee. If cashing a cheque at the teller, ask about the fee first; one review reports a 105 AED charge.
Plan the visit
Practical details
G-17, Al Barsha Mall، 23rd Street, Al Barsha
Al Barsha Second - Al Barsha, Dubai
| Mon | 10:00 AM – 9:00 PM |
| Tue | 10:00 AM – 9:00 PM |
| Wed | 10:00 AM – 9:00 PM |
| Thu | 10:00 AM – 9:00 PM |
| Fri | 2:30 PM – 8:00 PM |
| Sat | 10:00 AM – 9:00 PM |
| Sun | Closed |
Popular Mentions
Liability letter for my auto loan
Auto-loan liability letters are handled at the branch, although one customer reported a prolonged delay.
Early settlement request
An early settlement request is another loan-related service mentioned in the reviews.
Common Concerns
Slow Follow-Up
A liability letter for an auto loan remained unprocessed after repeated follow-ups and branch visits.
Mixed Information
A customer returned the next day after being given incomplete information about car-loan payment postponement eligibility.
Long Waits
One visit involved a 40-minute wait while customers said the counters were empty.
Hours Mismatch
Advertised and actual operating hours were reported as different, creating uncertainty before visiting.
Teller Fee
A review objects to a reported AED 105 charge for cashing cheques via teller services.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
105 AED
cashing cheques via teller services
“I am deeply concerned about the 105 AED charges for cashing cheques via teller services”Google review · July 2023
DXB
LOCAL
LOCAL
The Bottom Line
DIB’s Al Barsha branch at Al Ittihad Mall is used for practical banking work, including opening accounts, updating KYC and account details, handling loan requests and learning how to use online banking services. The strongest recent reviews describe staff who explain procedures clearly, check documents carefully and resolve straightforward requests without much waiting. The experience is not consistently smooth.
One customer reported a 40-minute wait while the counters appeared empty, and another described a liability letter for an auto loan remaining unprocessed despite repeated follow-ups. A separate loan-postponement visit ended with conflicting information: the six-month eligibility rule was only mentioned after the customer returned the next day. Check the branch’s current operating hours before travelling, since a review found a mismatch between advertised and actual times.
For account applications, bring complete documentation and ask for it to be checked before submission. If your request involves a loan, liability letter or other follow-up-heavy service, confirm the requirements and expected timeline in writing or at the counter. The branch also has 24-hour ATMs, which may save a trip for basic access outside branch hours.
Finally, ask about teller fees in advance: one customer reported AED 105 for cashing cheques.