Helpful support
Several visitors say staff addressed and resolved issues, including difficult transaction and finance requests.
DIB | Al Twar Branch, Dubai
Al Qusais
DIB | Al Twar Branch is a full-service bank in Al Qusais where customers handle everyday counter transactions, KYC updates, and finance applications. Reviews point to particularly helpful assistance for personal finance and auto finance, although service speed can vary sharply from one visit to the next.
Reputation Score
3.0
★★★☆☆
505 ratings
Source: Google Maps
The Good Stuff
Finance guidance
A personal finance customer praised the clear explanations, patience, transparency, and efficient handling of the case.
Auto finance
One auto finance request was handled from start to finish with clear communication and timely updates.
KYC assistance
A security team member helped a customer complete an online KYC update using their documents and phone.
Quick visit
One visitor completed a transaction in and out in under 15 minutes, with the token automatically moving to the teller queue.
Manager help
A branch manager helped explain a transaction problem and showed the customer a better way to resolve it.
Tips for a Better Visit
Allow time. For routine counter work, build in at least two hours; several reviews describe waits beyond that.
Try off-peak. If your schedule allows, try a quieter period: one visitor completed the full transaction in under 15 minutes.
Check opening. Confirm the branch is operational before setting out, as refurbishment once left visitors waiting before being told to return another day.
Confirm KYC. For KYC or ID updates, confirm the full document list first; one customer reported repeated requests for additional or resubmitted documents.
Get updates. For finance or clearance requests, agree how progress will be communicated and follow up promptly if replies stop.
Plan the visit
Practical details
Al Twar Branch - 161 Al Nahda St
Al Qusais 2, Dubai
| Mon | 8:00 AM – 2:00 PM |
| Tue | 8:00 AM – 2:00 PM |
| Wed | 8:00 AM – 2:00 PM |
| Thu | 8:00 AM – 2:00 PM |
| Fri | 7:15 AM – 11:30 AM |
| Sat | 8:00 AM – 2:00 PM |
| Sun | Closed |
Popular Mentions
Early settlement for my Vehicle loan
The branch handles vehicle-loan early settlement paperwork; one review describes the documentation as completed quickly.
Opening a current account
Current-account opening is mentioned as a counter service, though one visitor found the assistance inadequate.
Clearance letter
A clearance-letter request is mentioned, but one customer reported waiting nearly two hours and still not receiving it after three weeks.
Common Concerns
Long waits
Multiple reviews report waits of more than two hours, with one visitor waiting over four hours after taking a token.
Few counters
Although the branch has multiple counters, reviewers say only one or two are often operating.
Slow processes
An auto loan application reportedly remained unfinished after two months, with inconsistent responses to calls.
Weak phone support
A customer said the care number and virtual assistant did not provide a useful solution.
Inconsistent service
Reviews range from very helpful counter assistance to reports of rude or unhelpful treatment during account opening.
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The Bottom Line
DIB | Al Twar Branch serves everyday banking needs in Al Qusais, including counter transactions, KYC or ID updates, current-account requests, and finance applications. The strongest reviews describe staff who explain problems clearly, help with paperwork, and keep finance cases moving. One visitor even completed a transaction in under 15 minutes because the token moved automatically from customer service to the teller queue.
The big caveat is time. Several customers report waiting more than two hours, while another says a four-hour wait followed taking a token. Reviews also mention multiple counters sitting idle while only one or two staff work, so a simple request can consume much of the day.
Service is not uniformly poor: some recent visitors describe fast, courteous help, but others report rude treatment, unanswered calls, or being told to complete an account-opening request alone. For a KYC update, check the required documents before visiting; one customer said extra documents were requested repeatedly. If you need cash deposit services, ask whether the machine accepts your notes before queueing.
It is also worth confirming that the branch is operational, as refurbishment once meant customers were turned away after waiting. For finance or clearance matters, leave room for follow-up and delays rather than assuming the first visit will settle everything.