Quick cheques
The team prepared manager cheques at short notice, which helped one customer meet an urgent need.
DIB | Dubai Internet City Branch, Dubai
Al Sufouh
Historically, DIB’s Dubai Internet City Branch in Al Sufouq handled everyday banking requests such as account opening, manager-cheque preparation and loan-related support. Service reviews are sharply mixed, and a recent customer report says the branch is permanently closed, so verify its status before travelling.
Reputation Score
3.1
★★★☆☆
333 ratings
Source: Google Maps
The Good Stuff
Account opening
One customer described the account-opening process as smooth and found the guidance helpful.
Loan support
A customer with a car loan received patient, helpful assistance while adding an account.
Account closure
A credit-card closure visit was described as efficient and seamless when the customer arrived early.
Efficient help
Some reviews describe requests being completed promptly and professionally, without delay.
Tips for a Better Visit
Verify status. Check that the branch is open before setting out; a 29 April 2026 review says it was permanently closed.
Go early. For account closure, arriving early may reduce the wait; one customer reported only a brief wait that way.
Allow time. Do not schedule a tight follow-up after visiting: one review says to budget at least two hours for branch service.
Confirm payment. Before visiting for a processing fee, confirm the payment route and ATM availability; one customer found both online payment and the ATM problematic.
Check documents. For KYC or account closure, confirm required documents and whether the system is working beforehand to avoid repeat visits.
Plan the visit
Practical details
Al Kawkab St
Al Sufouh - Al Sufouh 2, Dubai
Common Concerns
Possible closure
A recent review says the branch is permanently closed, with visitors arriving only to find it unavailable.
Long waits
Waiting times are a recurring problem, with reports of hours passing and very few customers being served.
Staff gaps
One customer arrived at 9:30 and reported that no customer-service agents were available.
System failures
A processing-fee visit became difficult when online payment failed and the ATM was also not working.
Repeat visits
Some customers had to return repeatedly for account, KYC or closure issues when systems or follow-up stalled.
DXB
LOCAL
LOCAL
The Bottom Line
DIB’s Dubai Internet City Branch in Al Sufouq has been used for practical banking jobs rather than casual enquiries: customers mention account opening, manager-cheque preparation, credit-card closure and loan-related support. The better experiences describe quick, patient help, including manager cheques prepared at short notice and a smooth account-opening visit. The bigger concern is reliability.
Waiting is a repeated theme, ranging from no agents being available at 9:30 to one customer seeing only four people served in an hour. Other reviews describe staff breaks, unanswered follow-up, system errors and multiple visits for KYC, account closure or loan settlement. A processing-fee visit was especially frustrating because online payment was unavailable and the ATM was not working.
Timing may matter: one customer who arrived early reported only a brief wait, but another review advises budgeting at least two hours. It is also worth confirming exactly what documents and payment method your request needs before leaving home. Most importantly, a review dated 29 April 2026 says the branch is permanently closed, and another recent review calls it the worst branch imaginable.
Verify the current status through DIB before making the trip; the written feedback is too contradictory to assume normal operations.