ATM access
The branch has three deposit ATMs and three withdrawal machines in one place, useful for routine cash banking.
DIB HO - Head Office
Port Saeed
DIB HO is Dubai Islamic Bank’s head office and DIB Al Maktoum main branch in Port Saeed. Customers use it for everyday counter banking, including cash deposits and withdrawals, as well as credit-card, account and finance-related requests.
Reputation Score
2.7
★★★☆☆
593 ratings
Source: Google Maps
The Good Stuff
Quick deposits
One regular visitor reported shorter waits for cash deposits compared with other banks.
Card support
A customer said the branch and head-office staff resolved a credit-card issue very quickly.
Account activation
A long-running account activation problem was resolved at the Head Office on the same day.
Token system
One visitor received a token and was called within 20 minutes, with the issue resolved within three days.
Tips for a Better Visit
Allow time. For counter service, allow more than a quick visit: one customer reported a wait of over 30 minutes for a token.
Use ATMs. For straightforward cash banking, consider the on-site machines: the branch has separate deposit and withdrawal ATMs.
Check hours. Confirm the opening hours before travelling, especially if you need counter service, as one review reports closure at 2 PM.
Track loans. If applying for finance, keep written confirmation and follow up regularly; reviews describe approved applications remaining undisbursed for months.
Confirm release. For car-finance settlement, ask specifically when the vehicle mortgage will be lifted and how that step is confirmed.
Plan the visit
Practical details
68 Al Maktoum Rd
Port Saeed - Deira, Dubai
| Mon | 9:00 AM – 2:00 PM |
| Tue | 9:00 AM – 2:00 PM |
| Wed | 9:00 AM – 2:00 PM |
| Thu | 9:00 AM – 2:00 PM |
| Fri | 8:15 AM – 11:30 AM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
DIB Auto Finance
Customers mention using the branch for auto-finance applications and car-finance settlement matters.
online banking
Customers visit or contact the bank when online-banking access stops working.
liability letter
One review highlights the branch’s role in printing a liability letter, though the limited availability caused inconvenience.
Common Concerns
Poor follow-up
Customers describe unanswered calls and emails, including matters left without any update for more than two weeks.
Finance delays
Loan and auto-finance cases were reported as stalled for weeks or months because of system or staff-processing problems.
Entrance service
Several reviews describe rude or dismissive treatment from security staff handling entry, tickets or directions.
Long waits
Customer-service queues can be lengthy; one review says a single token took more than 30 minutes with people ahead.
Short hours
The branch’s reported 2 PM closing time is difficult for customers who work standard daytime hours.
DXB
LOCAL
LOCAL
The Bottom Line
DIB HO is Dubai Islamic Bank’s head office and DIB Al Maktoum main branch in Port Saeed. Customers come here for counter banking, credit-card problems, account activation and finance matters. Cash users have a useful alternative to the queue: one review mentions three deposit ATMs and three withdrawal machines, available alongside 24/7 ATM access.
The experience depends heavily on the request and the staff member handling it. Reviews describe a credit-card issue being solved very quickly, an account activation problem fixed on the same day, and one visit where the token was called within 20 minutes. Those positives sit alongside repeated reports of unanswered calls, delayed complaints and loan applications remaining pending for weeks or months.
Plan carefully for anything complicated. Customer-service waits have reportedly exceeded 30 minutes, entrance and ticket handling have drawn complaints about rudeness, and parking has been described as inconvenient or insufficient. The reported 2 PM closing time is another practical limitation, particularly if you work during the day.
For auto finance or other loans, keep every document and follow-up in writing; one customer’s application was cancelled after incorrect system entries, while another waited months after approval.